Voice Support Engineer

Voice Support Engineer

London

Upto 40K per annum

We’re looking for a Voice Support Engineer to join our client supporting banks, hedge funds, and brokers across the City of London.

The Role

• Providing 1st & 2nd line technical support to clients
• Troubleshooting and resolving technical issues efficiently
• Supporting and monitoring firewall infrastructure (Juniper or similar)
• Working with voice trading systems (dealer boards, turrets, voice recording)
• Collaborating with engineers and assisting with account management
• Delivering excellent customer service via phone and onsite when required

You

• Fluent French speaker
• Strong communication and problem-solving skills
• Interest in networking & voice technologies
• Knowledge of SIP, Wireshark, IP networking
• Familiarity with trader voice systems (highly desirable)
• Exposure to VMware, Cisco, or firewall technologies is a plus
• CCNA/CVOICE or similar certifications (advantageous)

What you get

• Full training on trading floor voice systems
• Work with leading financial institutions
• Clear progression opportunities
• Supportive and collaborative environment

REF: G01

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we’re happy to discuss flexible working options.

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