Service Engineer

Service Engineer / Mechanical & Electrical Engineer

Spider is advertising on behalf of our client who are looking for a Service Engineer / Mechanical & Electrical Engineer to join their team on a full‑time, permanent basis in Norwich, Norfolk, offering a varied and hands‑on role supporting customers with installation, maintenance and fault finding of machinery, both within the UK and occasionally overseas.

Company Benefits

• Competitive Salary: £37,050 - £39,000 per annum OTE £60,000 / Overtime: Paid at 1.5x after standard hours and double time on Sundays
• Holiday: 25 days annual leave per annum, plus bank holidays
• Pension: Contributory pension scheme (5% employee / 4% employer)
• Additional: Daily vending allowance, free fresh fruit every Tuesday and Thursday, and regular staff‑building activities. Company van, fuel and credit cards, laptop and company phone

About the role

As a Service Engineer / Mechanical & Electrical Engineer, you will diagnose and resolve mechanical, electrical, and control system faults, as well as install and commission machinery at customer sites. You will carry out planned preventive maintenance (PPM) and reactive service visits, while providing on‑site and remote technical support and training. You will complete service reports accurately, collaborate with internal teams, and ensure all work meets health and safety standards. The role is based on a 37‑hour week and includes an on‑call rota, flexible working hours, no day the same, travel, mainly within the UK with some international travel.

Main duties and responsibilities

• Diagnose and resolve mechanical, electrical, and control system faults
  Install and commission machinery at customer sites, ensuring successful handover
• Carry out planned preventive maintenance (PPM) and reactive service visits
• Provide on‑site and remote technical support and customer training
• Complete service reports accurately and keep documentation up to date
• Collaborate with internal teams, identify issues, and communicate effectively with relevant personnel
• Uphold health and safety standards, participate in on‑call rota and travel, and carry out additional duties as required

About you

As a Service Engineer / Mechanical & Electrical Engineer, you will have strong mechanical and electrical fault‑finding skills, along with the ability to diagnose and resolve issues efficiently. You will be comfortable working both independently and in customer‑facing environments, providing a high level of service and technical support. You will be flexible in your approach to working hours and travel, with the ability to communicate effectively, identify issues, and collaborate with internal teams. A proactive attitude, attention to detail, and commitment to quality will be essential in delivering successful outcomes. Candidates must also hold a valid UK driving licence.

About them

They design, manufacture and supply machinery solutions, supporting customers through installation, maintenance and ongoing service. With a strong focus on quality, innovation and customer support, they provide reliable engineering solutions across a range of industries.

Candidates must be authorised to work in the UK.

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