Purpose
- Understand the client's range of product(s) and author aftermarket technical content
- operator's information and instructions
- repair procedures
- service and maintenance procedures
- product specifications
- electrical wiring and component information
- Understand and work with the departmental processes for the creation of documentation, and support both the off‑site full‑time Technical Author and on‑site Publications team in:
- task management
- artwork creation
- composition
- quality assurance and approval processes
- creation of the “master” English content being mindful of technical translations and localisation (not including the actual language translation)
Main Duties & Responsibilities
- Research, structure, author, and re‑author content for multi‑lingual end‑user technical documentation
- Liaise with the client to fully understand their publications requirements
- Work alongside, coordinate, and support the Technical Publications team with the creation and ongoing maintenance of aftermarket support literature
- Instruct the Technical Publications team in the required authored content and supporting illustrations
- Proof‑check and maintain documentation quality
- Maintain the technical glossary of terms
- Attend on‑site engineering/project meetings as and when required
- Visit the client’s production facilities to collate necessary source information
Knowledge, Skills, Qualifications and Experience
- Good communication skills, verbal and written, as well as task management and reporting skills
- Must possess the ability to write clear and concise technical prose and communicate information effectively
- Previous experience and knowledge of a topic‑based content management system, including the creation and formatting of content elements, topics, and formatting
- Ability to prioritise own workload to meet deadlines and targets
- Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners
- Aptitude for information/data gathering
- Possess a good understanding of engineering principles and processes
- Ability to read, and interpret engineering drawings, electrical circuit drawings, product specifications and industry standards
Qualifications
- Technical professional education or qualification (Degree/HNC, or equivalent) or have proven suitable time‑served experience (as appropriate)
Experience
- Professional experience in technical writing (particularly automotive manuals)
Key Competencies
- Achievement and drive
- Relationship building
- Interpersonal/influencing skills
- Decision making and judgment
- Customer focused
- Teamwork
- Flexible
- Cross‑functional working
Benefits and Compensation
- Competitive Salary
- Pension scheme with up to 6% employer matched contributions
- Life assurance
- 25 days holiday + 8 statutory bank holidays
- Holiday buy‑back scheme (5 additional days available)
- Salary sacrifice car scheme – a cost‑effective way to purchase a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria)
- Established hybrid working structure
- Enhanced maternity and paternity leave
- Employee Assistance Programme supporting wellness with immediate access for you and your family to:
- Virtual GP consultations and second opinions
- Mental health support and counselling
- Online physiotherapy
- Access to CONNECTPlus long‑term health condition support
- Wellbeing and healthy living support
- Cycle to work scheme
- Professional Membership and Study Sponsorship
- Quarterly employee recognition awards
- Employee referral scheme with financial reward
- Benefits hub with employee retail discounts
- Discounted eye test vouchers
Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application.
TVS has signed the Armed Forces covenant and is a forces friendly employer.
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