Department: Marketing & Sales
Location: UK
About the Client
Akuvox, a world-leading enterprise in the field of intelligent intercom and smart home.
About the Role
As Senior Pre‑sales Engineer for the UK market, you will independently lead the full pre‑sales technical support process for smart intercom and smart home projects, including needs analysis, solution planning, customised solution writing, and English‑language product demonstrations and presentations. You will support the sales team in driving technical marketing activities such as online seminars and exhibitions, developing demo solutions and competitive analysis reports, and contributing to new market development, customer acquisition, co‑operation negotiations, agreement signing, and order conversion to support regional sales targets.
You will also take ownership of full‑cycle technical support for major projects and key customers across the in‑sales and after‑sales stages, ensuring smooth delivery and effective issue resolution. Acting as the frontline technical expert, you will co‑ordinate cross‑functional resources to resolve technical issues and complaints, enhance customer satisfaction, and gather customer feedback and market intelligence to support continuous product and service improvement.
Key Responsibilities
- Pre‑sales Technical Support
- Plan and execute technical marketing activities such as online seminars and exhibitions.
- Develop demonstration solutions, customised solutions, and competitive analysis reports.
- Support the sales team in exploring new markets and acquiring new customers.
- Participate in co‑operation negotiations, agreement signing, and order acquisition to support the achievement of regional sales targets.
- Analyse customer needs accurately, provide optimal technical solutions, and improve bid win rates.
- In‑sales and After‑sales Support
- Independently manage full‑cycle technical support for major projects and key customers to ensure successful delivery.
- Resolve frontline technical issues and customer complaints, coordinating internal resources to deliver effective solutions.
- Continuously improve customer satisfaction through responsive and high‑quality technical support.
- Collect customer feedback and competitive insights to drive ongoing product and service improvement.
Skills, Knowledge & Expertise
- Bachelor’s degree or above in Communication Engineering, Electronics, Computer Science, or a related field.
- Experience in the smart intercom, smart home, access control, security, or related industries. Exposure to adjacent sectors such as building materials, HVAC, elevators, high‑end flooring, luxury furniture, lighting solutions, security cameras, fire safety systems, or other ELV‑related products is an advantage.
- More than 3 years of pre‑sales technical support experience; exposure to overseas markets or independent project delivery is preferred.
- Strong solution‑writing and presentation skills, with familiarity in competitive analysis methods.
- Good project management awareness and a strong customer service mindset.
- Fluency in both Mandarin and English for business communication.
- Willingness to travel for business as required.
- Clear logical thinking, a results‑oriented mindset, and excellent communication and co‑ordination skills.
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