Company: Westbourne IT Global Services
Location: London
Posted: April 17th, 2026
We are looking for a motivated and customer-focused Junior Service Desk Engineer to join our IT support team. The successful candidate will provide first-line technical support to end users, resolve hardware and software issues, and ensure smooth day-to-day IT operations. This is an onsite role requiring strong communication skills and a proactive approach to problem-solving.
Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices.
Respond to user queries via ticketing system, phone, and in person.
Troubleshoot hardware, software, network connectivity, and login issues.
Install, configure, and maintain operating systems and standard business applications.
Support Active Directory tasks such as password resets, user account setup, and access permissions.
Assist with email and collaboration tools support (e.g., Outlook, Teams, etc.).
Log, track, and update incidents and service requests in the ticketing system.
Escalate complex issues to senior support teams when required.
Assist in device setup, imaging, and deployment for new joiners.
Maintain IT documentation, asset records, and support procedures.
Follow IT security policies and best practices.
1–2 years of experience in IT Service Desk / Desktop Support / Technical Support.
Basic knowledge of Windows operating systems and Microsoft Office applications.
Familiarity with Active Directory user management.
Understanding of basic networking concepts (Wi-Fi, VPN, IP configuration).
Experience using a ticketing or helpdesk system.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work onsite and provide hands-on support.
Exposure to Office 365 / Microsoft 365 administration.
Basic knowledge of hardware troubleshooting and device imaging.
IT certifications such as CompTIA A+, ITIL Foundation, or equivalent.
Customer-focused attitude
Good time management and prioritization
Team collaboration
Willingness to learn and grow
Attention to detail