SUMMARY OF THE ROLE
As a field engineer, you will be responsible for the daily preventative maintenance and repairs on suspended access equipment and installation of new customer projects as required in conjunction with the Working at Height Regulations. Troubleshooting on emergency breakdowns and liaising with the customer concerning potential repairs and safety‑related issues found during routine work. Provide details to the office for quoting for the pricing of any items required for maintenance, repair, or installation work.
OVERVIEW OF ACCOUNTABILITIES
Core Focus
- Fall Arrest and Life Safety Lines
- Eyebolts – fall restraint and abseil
- Gantries and walkways
- Guardrails
- Ladders – fixed and portable
- General lifting equipment
- Ensuring that health and safety regulations and guidelines are followed at all times and to comply with British Standards.
- To highlight any further works required following service or reactive works.
- Support of other divisions when required
Customer Engagement
- Address Customer Inquiries: Responsively attend to customer inquiries, offering comprehensive and accurate information to address their queries promptly.
- Report Additional Works: Following Planned Preventative Maintenance (PPM) visits, meticulously report all necessary additional works, providing a transparent overview of the equipment's condition.
Site surveys & reporting
- Accurate Record Keeping: Systematically record all pertinent details during site surveys, ensuring a comprehensive understanding of the equipment and any additional requirements.
- Reporting to Line Manager: Communicate all findings, observations, and project requirements promptly to the line manager for further analysis and action.
Simpro Job Management
Accurately complete all assigned jobs within Simpro, ensuring job cards are closed in a timely manner and in line with company procedures.
Asset‑Level Reporting
- Accurate pass/fail status
- Clear identification of defects
- Confirmation where assets are missing, removed, or altered by others
Work Notes & Tech Notes
- Clients receive sufficient context for inspection outcomes
- Internal teams have the technical detail required for quoting and compliance
Photographic & Evidence Uploads
Upload clear, relevant photographs and supporting information to Simpro to substantiate findings, defects, and completed works.
Remedial Identification & Quoting Support
Clearly identify remedial works arising from inspections or servicing and provide accurate information to support office‑based quoting, including parts, labour, and access requirements.
Compliance & Audit Readiness
Ensure all Simpro records meet internal quality standards and external audit requirements, supporting compliance with applicable regulations and British Standards.
Customer care
- Ensure High Levels of Customer Satisfaction: Strive for excellence in customer satisfaction by consistently meeting or exceeding their expectations.
- Professional Representation: Uphold the company's image by representing it in a professional manner at all times, fostering positive interactions with customers.
Order Management
- Clear and Concise Customer Reporting: Provide clear and concise reports to customers regarding project progress, ensuring transparency and understanding.
- Timely Document Forwarding: Facilitate efficient order management by ensuring all relevant documentation is accurately compiled and forwarded to stakeholders in a timely fashion.
QUALIFICATIONS AND EXPERIENCE
Essential
- Clean driving license.
- Experience working with heights.
- Ability to work independently or collaboratively as part of a team.
- Excellent communication skills.
Desirable
- Previous experience in a similar role.
- Engineering knowledge
Training and Development
- Full training will be provided, including classroom-based and on‑the‑job learning.
- Opportunity to gain certifications in working at height safety standards.
- Career progression opportunities into a fully qualified Field Engineer role.
Benefits
- Bonus scheme
- Performance bonus
- Quarterly bonus
- Yearly bonusAdditional leave
- Bereavement leave
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On‑site parking
- Private medical insurance
- Referral programme
- Sabbatical
- Sick pay
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