Field Service Engineer

Region covering the South of England from the South of Coventry and below excluding central London, also supporting in other regions in the UK, when required and includes overnight stay.

Overview

Are you a customer‑focused and analytical problem solver with a passion to improving people’s lives with products that make a real difference? Have you previously received positive feedback on your good technical and communication skills? Then Bio‑Rad’s Field Service Engineer role could be your next challenge! As a Field Service Engineer your main responsibility is to repair customer instruments ensuring that the customer receives the best support according to their needs. Responsibilities include installation, training (after developing skills and experience), service and repair of company products at customer premises and the service centre, correct administration and escalation to 2nd level support, and support the customer in having their equipment running effectively. You will work as part of a high‑functioning team including Service Admin and Technical Support.

How You’ll Make An Impact

• Field Service Engineers are the lifeblood of Bio‑Rad that delivers on‑promise technical work.
• Being confident with technical first principles helps to understand the problem and provide the most effective solutions.
• The candidate must be able to work under stress and effectively communicate with the customer and team members.
• A teachable and enquiring mind will help you to understand the technology in Bio‑Rad instruments.
• Good time management and communication skills will help you to succeed.

What You Bring

• Electronic Engineering Diploma or equivalent engineering and quickly take on new technologies.
• Experience in a customer‑facing environment; technical experience in the diagnostic market will be an advantage.
• Good time management skills and the ability to work under pressure.
• Up‑to‑date computer knowledge in both software and hardware including but not exclusive to PC based systems and Microsoft Office.
• Working knowledge of English both verbal and written; critical is the ability to read and understand the English used for training, technical updates and also service and instrument manuals.

Benefits

Bio‑Rad offers a variety of options including pension matched up to 8%, private health & dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, work from home 2 days per week (after training), cycle to work scheme, free on‑site parking, employee discounts at many retailers & gyms, employee referral scheme, & employee assistance programme (24/7 online GP, mental health support, & virtual wellbeing program).

EEO Statement

Bio‑Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

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