Reporting to - Service Manager
Service Manager
Summary Of Role
Healthcare 21 Group is a leading supplier of medical, diagnostic and critical care equipment across the UK and Ireland. Through its specialist divisions, including Xograph Healthcare and Aquilant Medical, the Group supports hospitals and clinics with life‑support technologies, imaging systems and associated clinical solutions.
This role combines responsibility for critical care equipment, including ventilators, respiratory and patient support systems; with imaging technologies such as C‑arms, mobile X‑ray and digital platforms.
Working nationally, you will carry out installation, preventative maintenance, calibration and repair activities to ensure equipment performance, compliance and uptime in both critical care and radiology environments.
The role requires a professional, proactive approach, strong technical capability and the ability to operate confidently in clinically sensitive settings. Full manufacturer and group training will be provided.
Key Responsibilities And Activities
Field Service & Repair
- Carry out on-site preventative maintenance, repair, calibration and installation across HC21 critical care and imaging systems
- Support life‑support equipment including ventilators and respiratory systems
- Service imaging systems including mobile X‑ray and C‑arms
- Ensure compliance with manufacturer guidelines, IRR17 where applicable and company procedures
- Respond promptly to breakdowns to minimise clinical disruption
- Provide first‑line remote diagnostics and technical support where required
Technical Standards & Documentation
- Complete service reports, calibration records and regulatory documentation accurately and on time
- Record all activities using approved digital platforms
- Maintain controlled spare parts stock and specialist tools
- Ensure compliance with electrical safety, radiation regulations and infection control standards
- Support audit, quality and service KPI processes
Customer Service
- Represent Healthcare 21 Group professionally at all times
- Build effective relationships with biomedical teams, radiology departments and critical care clinicians
- Communicate clearly, manage expectations and keep customers informed
- Work collaboratively with service support and operational teams to meet SLA commitments
Flexible Working
- Support changing service demands, including occasional overnight stays and varied working hours
- Participate in on‑call or escalation rotas where required
- Attend UK or overseas manufacturer training as required
- Work from home when completing administrative or remote support duties
Essential & Key Competencies
- Strong diagnostic capability across electrical, electronic and software‑controlled medical systems
- Understanding of critical care and imaging equipment principles
- Ability to work independently in high‑pressure clinical environments
- Customer‑focused, organised and solutions‑driven
- Professional, adaptable and resilient
Key Personal Requirements
- HNC/HND or equivalent in electronics, electrical engineering, biomedical engineering or relevant experience
- 3+ years’ field service experience within medical equipment preferred
- Competent IT user with experience of digital service platformsNational travel across the UK and occasionally Ireland
- Full UK driving licence
- DBS clearance (or ability to obtain)
- 40 hours per week, Monday to Friday, with flexibility aligned to service need
What are some of the benefits of working at Healthcare 21?
- Lunch allowance
- Company vehicle
- HC21 training academy
- Savings & Cycle Schemes
- Remote/Flexible Working
- Salary and bonus structures
- Sustainable business strategy
- Employee Assistance Programme
- Pension, life assurance & income protection
- Long service awards & employee of the month
- Employee events & initiatives all throughout the year
- Enhanced sick pay scheme that increases with service
- Enhanced annual and life leave that increases with service
We are proud to be an equal opportunity employer. At Healthcare 21 we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!
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