We're looking for an End User Support Engineer to join our team in Manchester, United Kingdom, in an on-site working mode.
In this role, you will provide in-person technical support for end users, ensuring smooth operation of hardware, software and connectivity. You will handle device provisioning, troubleshooting and asset management while adhering to established processes and standards.
Responsibilities
- Provide in-person end-user support for hardware, software and connectivity issues
- Provision, image, deploy, refresh and decommission desktops and laptops
- Support peripherals including monitors, docks, input devices and AV accessories
- Coordinate hardware repair, warranty and vendor services
- Perform asset management activities including inventory, tagging, tracking and audits
- Install, configure and troubleshoot operating systems and applications
- Support identity and access processes including onboarding, offboarding, MFA and permissions
- Provide conference room and meeting space technology support
Requirements
- Experience in end-user support for hardware, software and connectivity
- Knowledge of desktop and laptop provisioning, imaging and deployment
- Familiarity with asset management practices and tools
- Understanding of operating system and application installation and troubleshooting
- Experience with identity and access management processes
- Ability to support mobile devices and MDM solutions
- Strong communication and problem-solving skills
- Ability to follow documented processes and maintain accurate records
We offer
- EPAM Employee Stock Purchase Plan (ESPP)
- Protection benefits including life assurance, income protection and critical illness cover
- Private medical insurance and dental care
- Employee Assistance Program
- Cyclescheme, Techscheme and season ticket loans
- Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
- Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
- *All benefits and perks are subject to certain eligibility requirements
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