Overview
Fire Alarm Service Engineer – Midlands & Surrounding Areas. Fixfire® is looking for a skilled and motivated Fire Alarm Service Engineer to join our growing Service Delivery team. This is a fantastic opportunity for an engineer who takes pride in their work, values customer relationships, and wants to be part of a business that genuinely values its people.
You'll be working on a varied portfolio of systems across the Midlands and surrounding areas, with a strong focus on planned maintenance, compliance and customer support - not constant long‑distance travel.
Responsibilities
- Carry out planned annual and intermediate servicing and maintenance of fire alarm systems, emergency lighting, nurse call / patient call systems, and associated life safety equipment.
- Diagnose faults and complete remedial works to a high professional standard.
- Attend emergency and non-routine service calls when required.
- Participate in the on‑call rota, providing reliable out‑of‑hours support to customers.
- Certify all works in line with BS 5839‑1:2025 and other applicable standards.
- Deliver work efficiently while upholding Fixfire's quality, compliance and customer‑first values.
- Accurately complete service documentation and reports using company systems.
- This role is about doing things properly — safely, compliantly, and with pride.
What we're looking for
- Previous experience maintaining fire alarm or similar life & property protection systems.
- Strong working knowledge of fire alarm systems and relevant industry standards.
- Relevant industry qualifications (or working towards them).
- A professional, well‑organised approach and good communication skills.
- A positive attitude and a genuine commitment to customer service.
Desirable (but not essential)
- Experience with Access Control, Nurse Call, Intruder Alarms or CCTV.
- Familiarity with systems such as Advanced, Protec, Morley, Gent and patient call systems.
Security Screening
This is a full‑time, permanent role. Due to the environments we work in, enhanced security screening will be required.
About Fixfire
Fixfire® is part of Avansys LLP, alongside Leading Edge Products and Electrospa, delivering life and property protection solutions for the built environment. With offices in Coventry (West Midlands) and Coalville (East Midlands), Fixfire® supports a diverse and established customer base – from SMEs to FTSE 100 organisations – across sectors including commercial, industrial, healthcare and education. We're on a strong growth trajectory and are known for innovation, high standards, and doing things differently - and better - than the competition.
Benefits
- Excellent salary with door‑to‑door pay and an uncapped monthly productivity bonus.
- Generous on‑call rota and overtime rates, fairly managed and well supported.
- 25 days holiday, increasing with service, plus bank holidays and your birthday off (paid).
- Company vehicle, fuel card, phone and laptop.
- Annual pay review, company sick pay, private health scheme and enhanced pension contributions.
- Midlands‑focused workload, supporting a healthier work/life balance.
- Structured training days, ongoing professional development and manufacturer training.
- Approachable management, open communication and genuine company transparency.
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