Field Engineer - Break Fix

We are always on the lookout for talented individuals who want to make a real impact on our mission by joining this growing and exciting business.

Please note, as per our cybersecurity policies, any unknown speculative applications with attachments or links emailed directly to employees will not be considered and will be deleted. Applications should be submitted via the official pathway.

Location

Bishop's Stortford, Hertfordshire, United Kingdom

Role Overview

Already working in Telecoms but looking to work for the client on a full fibre network, a role that will support you with a training pathway that will include external sector accredited courses on underground and overhead PIA, NRSWA, etc, as well as internal training on the Gigaclear network, fibre splicing and testing.

Key Accountability & Responsibilities

• Reporting to the Operations Manager, the Field Engineer will be responsible for the Break Fix of the Gigaclear FTTH / FTTP network, ensuring works meet Gigaclear standards and compliance with NRSWA, SROH and the relevant build, break fix & fibre specifications.
• Delivery of the allocated Break Fix schedules, working with stakeholders to deliver on time, safely and to standard.
• Break Fix could include traditional underground/buried network as well as PIA overhead and underground issues and fix.
• Service repair on PIA PON network communities.
• Initial first response to Gigaclear’s overhead poles to assess and provide feedback for contractor instruction.
• Fibre splicing and testing.
• Responsibility for their own and teams’ assurance across quality and Health & Safety standards.

Knowledge & Experience

• A background in Civils, Fibre and/or Telecoms, ideally fibre optic networks (FTTH/FTTP).
• Previous experience of installations, fault fix, repair and/or maintenance.
• Ability to troubleshoot, diagnose and fault fix network issues.
• Previous knowledge and experience of field Civils specifications desirable – e.g. NRSWA.
• Able to understand, interpret and adhere to risk & method assessments.

Qualifications & Accreditations

• Full driving licence (manual), held for 12 months+.
• DBS check (or ability to pass).
• Ideally already hold a NRSWA Operative accreditation.

Salary

A starting salary of £28,000 to £33,000 dependent upon experience and current qualifications / accreditations.

Benefits

• Generous employer pension; up to 8% matched contribution.
• Income protection & life assurance.
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access, and Employee Assistance Programme including counselling & legal advice.
• Unlimited access to online training and development content via our Learning Management System.
• Long service benefits and monthly employee recognition.
• Enhanced maternity and paternity provisions.
• Flexible working environment.
• Health & Wellbeing initiatives and company funded social events.

Our Approach

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

Our Mission – Empowering communities with brilliant broadband.

Our Vision – Connected Communities.

Our Values – Own it, Find the Right Way, Work Together, Win Together.

Equal Employment Opportunity

We are committed to the fair treatment of staff and potential staff, regardless of race, gender, religion/belief, sexual orientation, age, pregnancy/maternity, marital or civil partnership status, physical/mental disability, responsibilities for dependants or offending background. We recognise that you may regard some of this information as personal and have included an option for ‘prefer not to say’. All information that we collect in relation to equality and diversity will be treated confidentially in accordance with the Data Protection Act 2018 and will be stored within the Applicant Tracking System. Access to this information will be restricted to staff involved in the processing and monitoring of this data. It will be used to provide statistical information only. By completing this form you consent to us using your data for this purpose.

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