Location : Stamford
This role is a mix between office and field based and requires great interpersonal skills and flexibility.
Responsibilities
- Installation and commissioning of units at clients' sites.
- Training of operators and supporting them with applications, setup and automation/computer control.
- On site preventative maintenance, calibration and service.
- Advising customers on technical issues and fault diagnosis. Including part numbers/pricing on the phone and via e-mail.
- Modification and upgrades of company equipment.
- Compiling method statements and risk assessments for the workshop and onsite visits.
- Ensuring demo units are in working order; assisting with loading and unloading.
- Following up leads from sales teams with regards to support service and repairs.
- Identifying potential leads at site and briefing the appropriate sales team member to follow up.
Profile
- Qualification and experience in maintenance, support and installation of sophisticated electro-mechanical systems.
- Background in temperature control, heat transfer and and refrigeration would be useful.
- Ability to learn.
- Great communication skills.
- Knowledge of PLC programming and industrial communication protocols (e.g Modbus, Ethernet/IP).
- Office IT systems, including Word, email etc.
- Willingness to travel/overnight stays
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