IT Field Engineer (Greater London)

IT Technical Engineer – Field Based

Focus Group

Home Based (with frequent travel across London Zone 1-4)

Up to £43,000 + Van + Overtime & On-Call Allowances (circa £8-10k)

If you're the kind of engineer who gets bored sitting at a desk — this one's for you.

Focus Group is a £300m-revenue, Hg Capital-backed technology business serving over 30,000 SME customers across the UK. We're growing fast, thinking big, and we need technically sharp field engineers to help us deliver world‑class IT solutions on the ground.

The Role

Based from home in the London area, you'll be the face of Focus Group across Greater London — visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. One day you might be deploying a multi‑site network build; the next, diagnosing a critical server issue or setting up Azure infrastructure for a growing business.

No two days are the same. That's the point.

What You'll Be Doing

• Installing and configuring IT solutions across Windows, Azure, networking, and telephony
• Delivering onsite and remote support for SME to Enterprise customers across the London area
• Leading fault resolution for time‑critical hardware and service failures
• Playing a key role in multi‑technology, multi‑site project delivery
• Auditing and documenting client infrastructure with precision
• Collaborating with Project Managers, Service Desk, and 3rd Line Engineers

What We're Looking For

• Solid hands‑on experience in IT support or delivery
• Strong Microsoft stack knowledge — Windows Desktop, Windows Server, M365
• Experience with cloud technologies — Azure, Intune, SharePoint
• Networking fundamentals — firewalls, routers, switches, wireless
• A troubleshooter at heart — tenacious, solution‑focused, loves a challenge
• Full UK driving licence (essential)

Bonus Points For

• Previous MSP experience
• Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba)

What You'll Get

• Up to £43,000 base salary
• Company van provided / travel paid for
• Overtime and on‑call allowances
• Clear progression routes — Team Leader, Solutions Engineer and beyond
• The backing of a $1bn technology business with real momentum

Why Focus Group?

We're not a business standing still. We're scaling, acquiring, and investing in AI to redefine what great managed services look like. Our engineers are at the heart of that — trusted, technically stretched, and given the tools to do their best work.

If you're a self‑starter who thrives on variety, loves solving real problems, and wants to grow with a business that's going places — we'd love to hear from you.

Home based – London area | Regular travel across Greater London

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