Construction Claims Consultant / Claims Adjuster

Overview

We are seeking a talented individual to join our Claims Preparation team at Marsh. This role will be based in London and requires working at least three days a week in the office.

Claims Solutions is a pioneering initiative at Marsh sitting alongside the core Marsh insurance broking business, bringing together specialists in forensic accountancy, surveying, engineering, adjusting, and claims advocacy.

Responsibilities

• Ownership of key activities including stakeholder communications, claim investigation, quantification of losses, investigation and resolution of coverage issues and negotiation with insurers to reach an agreeable settlement.
• Excellent spreadsheet manipulation, report writing and presentation skills are crucial, along with the capacity to travel locally and internationally as required.
• Initial focus on construction material damage and delay in start‑up claims with the opportunity to expand into other coverage lines such as high‑value or complex property commercial and material damage claims.
• Diverse range of clients including FTSE 100 companies, developers, real‑estate funds, contractors and financial institutions.
• Draft, review and present key claim deliverables such as proposals, technical concept reports and final claim submissions.
• Liaise directly with insurers and loss adjusters to achieve a successful claim settlement.
• Support the development of new and existing propositions to grow the Claims Solutions business.

What you need to have

• A background as a construction loss adjuster or experienced claims manager in the construction insurance market.
• A Bachelor's degree or equivalent in a relevant engineering discipline, along with professional qualifications (e.g., MIChemE, MEI, BEng, CEng, MRICS, ACILA). This is essential.
• Experience in project managing complex and demanding construction and delay in start‑up claim insurance claims.
• Excellent written and verbal communication skills.
• Ability to travel locally and occasionally internationally at short notice.

What makes you stand out

• Extensive demonstrable experience handling major and complex construction and delay in start‑up claims for the insurance market and/or policyholders.
• Bachelor's degree or equivalent relevant to the industry.
• Previous experience working with engineers and delay experts on CAR claims.

Why join our team

• Professional development opportunities, interesting work and supportive leaders.
• Vibrant and inclusive culture that lets you create new solutions and have impact for colleagues, clients and communities.
• Scale enables a range of career opportunities, benefits and rewards to enhance your well‑being.

About Marsh

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

EEO & Diversity Statement

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal‑opportunity employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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