Overview
We are looking for a Food and Beverage Supervisor to join our team. The role is full time and permanent, with 36 hours per week. This is a great opportunity for an experienced Food and Beverage professional to drive and lead the team towards improving income and standards across the Captains House Tearoom. The position offers an excellent opportunity to develop leadership skills, expand operational knowledge, and play a key role in enhancing our visitor experience around the whole site.
As a Food & Beverage Supervisor you will oversee day‑to‑day operation of our café and outlets across the site, including during events, leading and supporting our team of food and beverage assistants to ensure excellent customer service, help develop our F&B offer, and ensure full compliance with Food Safety Legislation, COSHH, HACCP and other legislation. The successful candidate will play a key role in the future development of the F&B offer, considering ways things can be done better, more efficiently and in a cost‑effective way.
Commitment to Diversity and Inclusion
Forget the stereotypes. It takes thousands of people from every background to care for England’s heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally.
Key Responsibilities
- Oversee day‑to‑day operation of café and outlets across the site.
- Lead and support the team of food and beverage assistants ensuring excellent customer service.
- Help develop the F&B offer and manage cost‑effective improvements.
- Ensure full compliance with Food Safety Legislation, COSHH, HACCP and other legislation.
Qualifications and Skills
- Strong leadership skills to motivate, guide, and support the front‑of‑house team.
- Excellent communication abilities to coordinate with visitors, staff, and management.
- Solid understanding of food safety, hygiene standards, and health & safety regulations.
- Ability to handle customer concerns professionally and maintain high service standards.
- Good organisational and problem‑solving skills to manage shifts, stock, and daily operations smoothly.
- Sound knowledge of kitchen aspects and food production.
- Level 3 Food Hygiene.
Benefits
- Salary from £26,288, depending on skills, experience and location.
- 25 days’ holiday plus bank holidays, pro rata, rising to 28 days after 3 years.
- Matched pension contributions up to 10%.
- Flexible hours.
- The opportunity to progress your career within the heritage sector.
- Apprenticeship opportunities.
- Subscriptions to professional bodies.
- Free access to all English Heritage sites for you and up to six friends and family members.
- 25% discount in our shops and cafés.
- Enhanced maternity, paternity or shared parental leave.
- Options to buy additional leave.
- An inclusive working atmosphere where everybody is supported from all backgrounds, religions and with different needs.
- Opportunities to attend some of our great live music and history events.
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