Senior Customer Success Manager

Aareon is Europe’s established provider of SaaS solutions for the real estate industry.

We are seeking a seasoned Senior Customer Success Manager to join our dynamic team focused on social housing software solutions. The Senior Customer Success Manager will play a pivotal role in ensuring the successful adoption, implementation, and ongoing satisfaction of our software platform within our clients’ environments.

Responsibilities

Build strong relationships with clients, understand their unique needs, and provide strategic guidance to optimise their use of our software to achieve their goals.

Qualifications

• Proven experience (5+ years) in a customer-facing role within the software industry, preferably in customer success or account management.
• Strong understanding of social housing sector dynamics, challenges, and regulatory requirements.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with clients at all levels of an organization.
• Demonstrated ability to manage multiple clients and projects simultaneously, while maintaining a high level of attention to detail.
• Strategic thinker with the ability to understand complex business requirements and translate them into actionable plans.
• Experience working with CRM software (e.g., Salesforce), customer success platforms, and project management tools.
• Proven track record of driving customer satisfaction, retention, and identifying and closing upsell and cross-sell growth opportunities in a SaaS environment.
• Willingness to travel as needed to meet with clients onsite.

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