Telesales Executive

Job Description

About Us: Our client is an award-winning, well-established heating and plumbing company known for delivering exceptional customer service and high-quality workmanship. With over 40 years of experience, they take pride in building long-term relationships with customers based on trust and reliability.

The Role

They are looking for a confident and motivated Telesales Executive to join the team. Your primary role will be to promote and sell boiler and heating maintenance contracts and make follow‑up calls to customers who have already received quotations from the team. This is a fantastic opportunity to join a trusted and reputable company where your efforts will be rewarded with a competitive bonus structure.

Key Responsibilities

• Make outbound calls to potential customers to promote maintenance contract services.
• Follow up on quotations sent by surveyors and engineers to convert leads into sales.
• Build strong customer relationships through friendly, professional, and persistent communication.
• Maintain accurate records of customer interactions and sales activity in the CRM system.
• Meet or exceed individual and team sales targets.
• Handle customer objections and queries confidently and effectively.
• Work closely with the sales and customer service teams to ensure a smooth onboarding process.

What We're Looking For

• Previous telesales or customer service experience (ideally in a similar industry or B2C environment).
• Excellent communication and persuasion skills.
• Confident, enthusiastic, and results‑driven approach.
• Ability to work independently and as part of a team.
• Strong attention to detail and good organisational skills.
• Comfortable using CRM systems and Microsoft Office tools.

Working Hours

Monday to Friday, 8:00am – 5:30pm

Job Type

Full-time

Pay

GBP 27,000.00 per year

Additional Pay

Performance bonus

Schedule

Monday to Friday 8:30am – 5:30pm

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK.

Please note that no terminology in this advert is intended to discriminate on any grounds and we confirm that we will gladly accept applications from any persons for this role.

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