Job Title: Resident Liaison Officer
Location: Weybridge, Surrey
Salary: £32,000 per annum + £3.2k Car Allowance
Sector: Social Housing
external(roofing) projects with spread properties - must drive and have RLO experience. Candidate to cover multiple properties across webridge.
About Us
We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team in Weybridge, Surrey . This is an excellent opportunity for someone with at least a years' experience as a Resident Liaison Officer to contribute to our projects and help ensure their success.
Key Responsibilities
- Engaging with residents and understand the needs of the community to deliver a personal service
- Provide a friendly courteous service in connection with residents
- Support, communicate and advise the site team
- Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved
- Be committed to diversity and inclusion of all
- Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures
- Undertake resident profiling to identify individual needs and tailor our service
- Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc
- Make access arrangements mutually convenient with residents
- Attend evening/weekend appointments where necessary
- Organise community events
- Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client
- Lead aftercare/handover service
Requirements
- 1+ year of experience as a Resident Liaison Officer (Social Housing).
- Strong communication skills and empathy.
- Ability to work under pressure
- Excellent Communication Skills
- Excellent Time Management
- Work well under pressure
- The ability to meet deadlines
- People management skills
- Negotiation skills
- Self-Motivated
- High levels of accuracy
- The ability to think strategicallyPresentation skills
- Able to work on own initiative
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