Overview
Associate Senior Technical Account Manager – 12 month maternity cover
We’re looking for an Associate Senior Technical Account Manager, working directly with agencies, partners and clients from our London headquarters. The role will involve the project management of multiple advertising campaigns from set up to completion, consulting on and troubleshooting issues where appropriate. There is an additional element of account management within the role, requiring the provision of reports that leverage campaign insights while also educating and assisting clients to meet their advertiser expectations.
The ideal candidate will have a ‘can-do’ attitude, a proactive approach and the ability to use their initiative. They will also need to be comfortable with both the servicing and socialising aspects of client relationship management.
Key responsibilities
- Be a Client Solutions Expert: Be an expert in the Blis product suite & the platform; In partnership with clients, identify, create, and implement solutions that hit their key objectives; Consult, demonstrate and educate Blis’ clients on product solutions and best practices; Analyse data and insights to guide strategy and implementation of Blis solutions
- Account Management: Support and service both managed and self-service clientele; Manage the end-to-end ‘Client Experience’ post-sale; Build and manage relationships with allocated clients and agency partners (media, creative, marketing partners, etc.); Provide weekly reporting for clients; illustrating the outcomes of their investment; Present upweight opportunities to clients where appropriate, driving incremental revenue for the business; Partner with sales to outline opportunities for growth of existing clients; Ensure we meet our client SLAs via top tier account management skills and expertise; Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients
- Guide Media Outcomes & Ad-Ops Strategy: Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.); Convey campaign setups to Ad-Ops via internal workflow management systems (e.g. JIRA); Act as a conduit between client and Ad-Ops throughout the campaign delivery process
- Project Management and Internal Operations: Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs; Facilitate the involvement of client 3rd party partners across campaigns; Ensure internal pipeline systems are up-to-date; Commitment to Blis’ Inclusion initiatives & 5 step sustainability plan
Qualifications
- Approximately 3+ years of industry experience, preferably within programmatic and having serviced multiple advertising channels e.g. display, DOOH, CTV etc.
- Experience servicing clients via managed service and/or self service (SAAS) buying models
- Strong exposure to various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
- Ability to be a client-facing lead, who drives the direction, communications and outcomes across given campaigns
- Excellent communication skills; written and verbal
- Possesses a strong understanding of client and programmatic success metrics/KPIs
- Works well both within a team and individually
- Has excellent organizational and time management skills to juggle multiple tasks
- Strong Excel and PowerPoint skills
- Ability to problem solve and analyse data sets from various platforms
- Technically savvy with commercial acumen
- Previous experience of people management is a bonus
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