Lawsons is the UK’s largest independent supplier of timber, fencing and building materials. With over 35 branches and 700+ colleagues across London and the South East, we deliver quality products, expert advice and excellent customer service. We are recruiting for a Telesales Executive at our Bury Hill Landscape Supplies branch to join a busy local team that supports trade and retail customers and helps drive branch sales through proactive inbound and outbound customer contact.
Position Overview
To provide telesales and customer‑service support to the Sales & Customer Service Department by managing inbound sales enquiries, processing customer orders, and ensuring the smooth operation of the sales function. When these tasks are not actively being carried out, the role requires a proactive focus on generating new business through outbound sales calls, following up on outstanding quotations, and identifying further sales opportunities with both new and existing customers. An important element of this role is the accurate and timely input of customer and sales information into the company’s ordering system and CRM. Maintaining clean, up‑to‑date records is essential for effective account management, order processing, and future sales development. In addition to the core duties of the role, you are expected to consistently demonstrate a professional and dependable high standard in all aspects of your work, which is crucial for earning the trust and respect of colleagues, clients, suppliers and company directors.
Key Standards and Behaviour
- Being punctual and maintaining excellent time‑keeping throughout the working day.
- Gaining in‑depth knowledge of the company, its systems and internal processes.
- Taking pride in your work and consistently maintaining high personal and professional standards.
- Ensuring a high level of accuracy in written communication and data entry (e.g. correct use of grammar and capitalisation of customer names). As much of this information is transferred directly into documents seen by clients and suppliers, professional presentation is essential to reflect the company’s high standards and reputation.
- Supporting colleagues and contributing positively to a team‑oriented environment.
- Taking ownership of tasks and following through to completion in a timely manner.
- Communicating clearly and courteously with customers, suppliers and team members.
Main Responsibilities
Sales and Customer Service
- Handle incoming telephone and email enquiries from customers in a professional and timely manner.
- Provide accurate product information and pricing details to assist customers with their purchases.
- Generate and send accurate quotations as required.
- Accurately input and process customer orders using the company’s sales ordering system.
- Ensure all relevant customer interactions and updates are recorded promptly and accurately in the company’s CRM system.
- Build and maintain good working relationships with customers and prospective customers.
- Address and resolve customer issues in a timely and effective manner, ensuring customer satisfaction and maintaining strong relationships.
- Proactively make outbound sales calls to existing and prospective customers when inbound activity is low.
- Follow up on outstanding quotations to convert opportunities into confirmed sales.
- Promote products and services as appropriate, with the aim of upselling and cross‑selling where applicable.
- Gain industry knowledge, insight and competitor awareness.
Administrative Duties
- Maintain comprehensive and accurate records of customer interactions, quotations, orders and ongoing sales activity.
- Ensure the CRM reflects current and correct contact details, preferences and communication history.
- Support quote follow‑up processes by tracking status and re‑engaging with customers as needed.
- Carry out any additional administrative duties required to support the efficient operation of the Sales & Customer Service department.
Collaboration
- Work effectively with colleagues across departments including logistics, accounts and operations.
- Ensure clear and timely communication regarding customer requirements, delivery expectations and product availability.
- Liaise with the Client Relationship Manager regarding customer activity, order updates and potential business development opportunities.
Essential Skills & Experience
- Proven experience in telesales, inside sales or a customer‑facing sales role, ideally within builders’ merchants, landscaping or a related trade.
- Excellent telephone manner and verbal communication skills.
- Strong attention to detail and accuracy in order entry and record keeping.
- Ability to work both independently and as part of a team.
- Basic proficiency with computer systems, including email, sales platforms and CRM software.
- Customer‑focused approach with the ability to resolve queries calmly and efficiently.
- A proactive mindset with a willingness to drive sales and follow up on opportunities.
Working Hours
This is a full‑time, permanent position working Monday to Friday (hours discussed at interview stage).
Employee Benefits
- Competitive salary – £33,000.
- 22 days holiday per year plus bank holidays, rising with service in line with company policy.
- Company pension scheme.
- Employee Assistance Programme and access to Online GP services.
- Comprehensive induction, ongoing training and genuine progression opportunities within Lawsons.
Why Join Bury Hill Landscape Supplies?
- Be part of the UK’s leading independent supplier of timber, fencing and building materials.
- Work in a varied sales role with opportunities to develop product knowledge and progress your career.
- Contribute to a friendly local branch serving trade and retail customers.
- Join a business that values safety, customer service and colleague wellbeing.
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