Team Leader Service

The Team Leader Service leads the front of house team, day to day. The role has full understanding of our front of house operations and supports the management team in general day to day duties. They are responsible for the customer experience in line with itsu standards and business needs while supporting the training and development of their team.

Core Responsibilities

• Ensuring excellent communication between team members, front of house and back of house, whilst supporting and coaching the team throughout the shift.
• Monitor and follow-up on customer feedback.
• Comply with all itsu health & safety policies to ensure all the products we serve to our customers are safe.
• Be involved in the daily team brief, always focusing on quality, standards, and people.

What We’re Looking For

We are looking for people displaying the four itsu qualities:

• I take pride (in what I do)
• I care (for people)
• I want to grow (myself & others)
• I build trust (around me)

No matter what you do at itsu, it’s important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you’ll always be encouraged to be your true self.

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