THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.
Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit the.team.
Contract Type: Fixed-Term Contract (until August 2026)
We are looking for an experienced and detail-oriented Ticketing Manager to join our ticketing and hospitality team on a high-profile FIFA World Cup project. In this role, you’ll manage end-to-end ticketing activity and communications and oversee the operation of a dedicated Guest Management System.
Based in London, with travel to the United States required during the tournament, you will report to the Senior Ticketing Manager working within a fast-paced agency environment. You’ll act as the critical link between internal delivery teams, client stakeholders, and guests – ensuring all communications are clear, accurate, and timely throughout the guest journey.
What You’ll Be Doing
Account Management
- Support the planning and execution of guest communications programs for the FIFA World Cup 2026 project, contributing to project plans from initial brainstorm through to tournament delivery.
- Support day to day client relationships and internal coordination, assisting with project management tasks under the direction of the Senior Ticketing Manager
- Effective management of regular project and status meetings with clients (and markets where relevant), including consolidation of notes and actions.
- Collect and compile ticketing data for routine reports, supporting the preparation of post event audit documents and performance summaries
- Contribute to a final operations report for each project, including observations and recommendations for future improvements.
Ticket Management
- Support ticketing operations ensuring efficient event execution and optimal use of ticket inventory
- Facilitate ticket allocation and distribution, coordinating with Senior Ticketing Manager to ensure ticket allocations are efficiently managed by package type, category and guest group
- Contribute to management of event ticketing systems and support with operational tasks for ongoing management of distribution tickets to confirmed guests
- Manage stakeholder communications and act as a key liaison for ticketing matters, ensuring clear communications between internal teams and external partners
- Support data management and reporting, prepare accurate ticketing reports to aid in ongoing ticket management and utilization monitoring
- Operational delivery, manage matchday ticketing operations supporting wider tournament and hospitality delivery teams
Guest Communications
- Plan and execute guest communication workflows across all stages – nominations, invites, RSVP campaigns, travel and ticketing updates, and on site information.
- Develop and maintain support materials including FAQs, information packs, and guest comms tailored to different tiers and regions.
- Act as the primary contact for guest queries via email, phone, and GMS messaging tools, delivering responsive and courteous support.
Guest Management System (GMS)
- Support day-to-day management of the GMS, helping to ensure data accuracy, complete guest profiles, and timely updates across the system
- Assist in collaborating with tech teams and client stakeholders to configure workflows, guest segmentation, and reporting.
- Understand and demonstrate all the system features to different audiences within and outside of our business.
- Monitor guest registration, resolve system-related issues, and elevate technical challenges as needed.
Troubleshooting & Resolution
- Take ownership of guest issues such as access problems, duplicate profiles, and incorrect data.
- Work cross-functionally with ticketing, travel, hospitality, and tech teams to deliver timely solutions.
- Maintain a live issues log and contribute to regular reporting for project leadership and clients.
- Keep senior stakeholders and account teams informed of the progress of operations and any issues that may arise that could affect its successful delivery and high standard of service.
What You Need
- Some exposure to ticketing operations, event delivery, or hospitality programmes is preferred. Experience in a sporting, entertainment, or live events environment is advantageous
- Familiarity with ticketing platforms, CRM tools, or data management systems is desirable
- Proven ability to multi-task and prioritise effectively across a number of concurrent workstreams and tight deadlines in a fast-paced environment
- Strong proficiency in Microsoft Office, especially Excel for data tracking and reporting, and PowerPoint for internal and client-facing communications.
- Excellent verbal and written communication skills, with the ability to adapt tone and style for different audiences.
- A proactive and solutions-focused mindset, with the confidence to flag issues early and suggest practical improvements to operational processes.
- Strong attention to detail, with a commitment to accuracy and quality across all deliverables.
- Willingness to travel to the United States, and to work extended hours during key phases of the FIFA World Cup 2026 tournament.
THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits.
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