The Role
We are seeking a proactive and customer‑focused Sales Executive to manage a portfolio of approximately. As a Sales Executive at Claranet, you will play a pivotal role in helping customers modernise their businesses through technology. You will take ownership of a large and diverse portfolio of SME customers, building trusted relationships, renewing long‑term partnerships, and uncovering opportunities to grow accounts through additional services and solutions. This is a fast‑paced, customer‑centric role that blends renewals, inbound sales, and consultative account management. You will work closely with internal specialists across solutions, customer service, and commercial teams to ensure customers get real value from Claranet’s portfolio while developing your own commercial skills in a supportive, collaborative sales environment. If you enjoy engaging with customers, spotting opportunities, and making a measurable impact on revenue while being part of a business that invests in its people and technology, this role offers an excellent platform to grow your sales career.
Key Responsibilities
Renewals Management
- Manage customer renewals from initial engagement through to closure
- Identify upsell opportunities during the renewal process and promote higher‑tier services or additional products
Inbound Sales
- Handle inbound customer enquiries, quality needs and convert them into sales opportunities
- Drive these opportunities through the pipeline to closure, ensuring customer satisfaction and commercial success
Customer Engagement & Support
- Leverage internal support teams, including customer service and solution architects, to address customer issues and build tailored solutions
- Resolve contract and pricing queries efficiently, demonstrating commercial flexibility where appropriate
- Undertake specific product or service campaigns (e.g. PSTN switch‑off replacements)
Product & System Knowledge
- Maintain an up‑to‑date understanding of the company’s products and services
- Match customer needs with suitable offerings, clearly articulating benefits and value
- Ensure all sales activities and customer interactions are accurately documented in Salesforce and related systems
Skills and Attributes
- Customer‑centric mindset with a drive to provide value and resolve challenges
- Comfortable working in a reactive, fast‑paced environment
- Highly organised and detail‑oriented, with strong follow‑through
- Excellent communication skills verbal and written with a professional and consultative approach
- Collaborative and team‑oriented, open to working cross‑functionally
- Proven experience in customer renewals, inbound sales or account management
- Strong knowledge of B2B service offerings and ability to match them to client needs
- Proficiency with CRM systems (e.g. Salesforce) and sales reporting
- Ability to interpret customer requirements and translate them into commercially viable solutions
- Understanding of small to medium enterprise (SME) business environments and needs
Benefits
- Pension Scheme: Employer‑matched contributions to help you plan for the future.
- Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
- Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.
- Personalised Wellbeing Support: App‑based resources and services available 24/7
- Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.
- Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.
Equal Opportunities Statement
Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.
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