Internal Sales Executive

Role: Internal Sales Executive

Location: West Thurrock

Hours: Full time

Salary: £30,000 per annum

An excellent opportunity has now arisen for a Internal Sales Executive to join our clients successful team.

Responsibilities

• Process customer orders accurately and check product availability
• Follow up on quotes and sales enquiries, and upsell where possible
• Manage backorders and monitor stock availability
• Handle stock returns and liaise with the Customer Care team for faulty or damaged goods
• Take ownership of customer issues and log them correctly
• Deal with customer complaints and escalate when needed
• Maintain accurate customer records and systems
• Support general customer service tasks as required
• Contribute to improving overall customer service within the branch

Requirements

• Strong communication skills (written and verbal)
• Good customer service and people skills
• Well organised and able to manage multiple tasks
• Good attention to detail
• Confident using computer systems (e.g. Windows-based systems)

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