Mount Royal Hotel Edinburgh by the Unlimited Collection is looking for a charming and engaging individual with a passion for service excellence to join our team as a Food and Beverage Supervisor.
As a Food And Beverage Supervisor You Will
- Assist the Food and Beverage Manager in building a team through effective leadership and setting the right example.
- Work with the Food and Beverage Manager to take responsibility for training and development of employees, departmental induction, monthly department meetings, planning, assigning and delegating work.
- Be highly courteous and give our guests memorable service and a lasting impression.
- Provide exceptional service by demonstrating full knowledge of our products and facilities.
- Ensure that the daily task list is completed effectively.
- Work collaboratively with your colleagues to deliver captivating experiences.
- Take initiative in accommodating our guest's needs in a resourceful manner.
- Assist the Food and Beverage Manager to train and coach in a systematic and professional way to consistently achieve service standards and product delivery.
- Deal with guest complaints by following the correct procedures.
- Positively promote sales awareness within the department and maximize sales opportunities.
A Successful Food And Beverage Supervisor Will Have
- Excellent guest engagement skills.
- Previous Hospitality experience.
- Ability to demonstrate excellent customer service skills.
- Previous experience handling customer requests and complaints.
- Well organised, outgoing and service minded.
- The ability to communicate and organise yourself in line with different guest expectations.
- A good command of English is essential; a second language is advantageous.
In Return, We Offer
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- Staff incentives when you and the team perform.
About Us
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
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