Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
About the role:
The Training Consulting team is responsible for providing instructor-led enablement services to customers & partners in order to promote autonomy & self-sufficiency, ultimately leading to value-realisation through platform usage.
As a Training Consultant, you will be responsible for delivering best-in-class enablement services to Contentsquare's customers and partners. Your goal will be to drive usage through foundational & use case training in order to create deep knowledge of Contentsquare’s products. You will also deliver 1-to-many training via webinars alongside your 1-to-1 customer commitments.
The Training Consulting team sits within the Professional Services department at Contentsquare, supporting customers through training engagements.
What you'll be doing:
- Deliver engaging training sessions: Facilitate training in various formats - including live virtual sessions, in-person workshops, and recorded/asynchronous sessions - for customers, and partners.
- Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
- Customization & Strategy: Tailor educational content to specific customer data sets and use cases.
- Collaborative Enablement: Partner with internal teams and external stakeholders to deliver tailored training programs.
- Content Management: Develop and update training documentation, leveraging tools for efficiency.
- Master Contentsquare’s products: Develop deep expertise across Contentsquare’s growing product suite. You’re seen as a product specialist by our customers.
What you’ll need to be successful:
- 5-8 years of experience in training consultancy, ideally in a SaaS MarTech/AdTech company.
- Fluency in French & English. Other languages are a plus.
- Strong presentation, communication, and instructional design skills.
- Ability to rapidly learn and train others in analytics technology.
- Experience defining, developing, and adhering to training consultancy scope agreements.
- Strong analytical and problem-solving skills.
- Ability to thrive in a global, cross-functional, team-based environment.
- Proactive, adaptable work ethic, strong follow-through, and positive attitude
- Nice to have: training consulting experience in a SaaS company.
Why you should join Contentsquare
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Lifestyle allowance
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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