Case Support Manager

Company: Aimee Willow Connex Ltd

Location: London

Posted: April 17th, 2026

Supervisor: Head of Sales/ Sales Support

Answers and handles phone calls from brokers (when BDMs in meeting/on other calls)
Chases the gathering of stipends directly with the broker
Sends and chases contracts directly with the customer
Supports BDM with conversion of lower value/ lower Risk Grade offers – directly with brokers

Verifies key legal, identity, contact, and banking details against source documentation.
Confirm all stipends received prior to funding, and SF is fully updated.
Ensures all bank details are clearly shown in the system and have been validated prior to pay-out.

Ensure we have full information needed for pay-offs to other lenders and these details are all loaded to SF (account name, sort code, account number, amount, reference).
Check that DD Mandate will be set up in all cases (there are still deals being posted to RTF channel with no DD mandate setup).
Set stage to "Ready to Fund" (there are still deals being posted to RTF channel with the stage not being set correctly).

Super organised
Strong communicator
Excellent attention to detail
Ideally experienced in working with financial data
Confident about the ultimate value of his/her decisions
Handles pressure, and thrives in fast moving environment
Active learner interested in applying Company standards to transactions
Effective team player with the ability to work independently, exercise initiative and take ownership of projects
Commitment to continuous improvementSense of accountability and pride in his/her work
Ability to communicate urgency, while working with detailed process requirements
Ability to drive a process
Excited about the prospect of working for an ambitious, fast-growing company
Opportunity to develop into BDE/BDM/Direct Sales or get more responsibilities in a Sales Support role

#J-18808-Ljbffr