Location: Thornbury (BS35 2DW)
Contract Type: Permanent, Part-time, 16 hours per week
Salary: £27,945 pro‑rata
Closing Date: Tuesday 28 April 2026
About the Role
As an Independent Living Scheme Officer, you'll take the lead in managing our independent living schemes in Thornbury and surrounding areas. You'll ensure communal areas are safe and welcoming, support customers through regular contact, reviews, and social engagement, handle customer escalations, coordinate communal repairs, and contribute to our Place‑Based Project Pilot, working collaboratively with customers and other teams to find solutions that meet their needs.
What You'll Be Doing
- Day‑to‑day management of five Independent Living Schemes, maintaining your own workload
- Collaborate with other teams to ensure communal areas and facilities are well‑maintained
- Welcome new customers and conduct annual Independent Living Reviews
- Maintain monthly contact with all customers
- Facilitate quarterly customer meetings
- Report and manage any Health and Safety issues on the schemes
- Keep accurate records using Housing Management systems and spreadsheets
- Promote wellbeing and reduce social isolation through activities
- Ensure safeguarding procedures are followed
- Maintain accurate records and contribute to a positive team culture
About You
- Customer‑focused with a passion for delivering excellent service
- Empathetic and resilient, able to handle challenging situations with care
- Organised and proactive, capable of working independently
- Tech‑savvy, experienced with Microsoft Office and housing systems
- Knowledgeable in safeguarding, equality & diversity, and health & safety
A full, clean driving licence is essential.
Benefits
We offer a supportive, inclusive workplace where your voice matters and your work truly changes lives.
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