Sales Executive (HF1322802)

This is a high-volume outbound calling B2B sales role, focused on engaging with existing customers to renew their contracts and retain the products and services we supply them. A key requirement of the role is that all activity performed aligns to company’s values and sales behaviours, with a customer-centric focus maintained at all times.

Responsibilities of the role (What we want you to do)

• Take inbound and make outbound calls to customers looking to cancel their products and services, resolving their issues and retain and renew their products and services contracts.
• Promote, upsell and cross-sell additional products and services to our customers.
• Perform all activity within regulatory standards, GDPR and quality policies.
• Complete all reports, system and CRM updates in a timely and accurate manner.
• Develop a comprehensive knowledge of the company’s products, systems and processes.
• Create excellent working relationships across the company’s colleague community.

Success Measures (What success in the role looks like)

• Achieve all commercial targets in a consistent manner (month-by-month).
• Achieve all agreed activity targets.
• Operate within the companies quality guidelines.
• Achieve all objectives agreed with the Customer Retentions Manager.
• Receive above par scores from customer satisfaction surveys and internal feedback.

Skills (The personal capabilities needed to excel in this role)

• Good written and verbal communications skills, with an ability to adapt communication styles to individual customers.
• High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of own work.
• The drive, resilience and focus required to win in a competitive commercial environment.
• A genuine interest in own development and learning needs, with the energy and desire to act on them to improve own performance.
• A professional and pleasant demeanour, with the desire to create good working relationships with both colleagues and customers.

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