Registration And Ceremonies Officer – Chelsea

Role Details:Location: London (SW3 5EZ)Contract Type: Zero‑hoursClient: RBKC (Royal Borough Of Kensington and Chelsea)Pay Rate: £25 per Hr. (Weekdays) | £36 per Hr. (Weekends) – PAYESchedule: Monday to Friday, with weekend availability requiredRequirement: Valid passport

About the Role

This position involves supporting registration services and ceremonies while delivering a high standard of customer service. You will work closely with a team to ensure smooth operations, assist customers in a professional manner, and handle sensitive information within a legal framework.

Key Responsibilities & Skills

• Work collaboratively with the team to meet objectives
• Demonstrate flexibility and adapt to different duties, sometimes at short notice
• Interact with customers in a friendly, professional, and respectful manner
• Accurately gather and manage detailed information in line with legal requirements
• Maintain excellent customer service, even under pressure and tight deadlines
• Use various computer systems and software confidently
• Ensure neat, clear handwriting (including use of fountain pen and ink)
• Represent the organisation with a high standard of personal presentation
• Handle confidential documents with speed and accuracy
• Deliver public‑facing duties, including ceremonies, with confidence

Desirable Experience

• Previous experience in registration services
• Knowledge of registering births, deaths, marriages, and civil partnerships
• Experience handling legal or official documentation

Qualifications

• Essential: GCSE (or equivalent)
• Desirable: A-Level (or equivalent) or higher; NVQ/City & Guilds in RegistrationGuidant, Carbon60, Lorien & SRG – The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

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