Project Manager

• Ensuring the successful delivery of fixed priced end to end projects and implementations to time, specification and budget whilst maintaining that they are of the highest quality.
• Inspire, coach, and motivate all members of the project team.
• Responsible for managing all aspects of delivery, including managing scope, budget, and plan strictly against contract.
• Ensure that projects are managed in accordance with the Project Delivery Methodology.
• Highly hands‑on role, requiring Project Manager to manage projects and teams including business analysts, application configuration, product testing, software delivery, system installation and change management.
• Negotiate, manage and resolve technical scope items with customers.
• Identify and win potential incremental business with the client, by driving customer satisfaction quality levels and ensure best practice is achieved.
• Manage disputes with the client and internal teams/people and achieve win‑win outcomes.
• Manage a successful transition from delivery into support and be responsible for system stability for the first 3 months after go‑live.
• Build senior level client relationships across the client organisation.
• Lead business improvements initiatives within the services division to ensure customer retention.

What we provide:

• 23 days annual leave (+ bank holiday), increasing to 28 days after 5 years service.
• Vitality healthcare cover.
• Cycle to work scheme.
• Hybrid working - As we return to the office, we will be 2 days from the office and 3 days at home (but negotiable)
• An office in the heart of Covent Garden, providing an excellent base for our team events and social functions.

What we are looking for in our next Project Manager:

• 1-4 years full time project management.
• Preferred but not essential experience delivering BSS projects in the telecoms domain.
• Able to demonstrate experience delivering project on time, budget, and quality.
• Have excellent communication skills so that you can manage disputes and achieve positive outcome.
• Familiarity with project planning and tracking tools such as MS Project.
• Line Management experience would be desirable or the willingness to learn how to effectively manage a team.

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