Service Manager

Service Manager

Hours: 37.5 per week, all MKUH roles will be considered for flexible working.

Applications are invited for the post of Service Manager, working within the Emergency Department at Milton Keynes Hospital.

Day-to-Day Operational Management

• Perform day-to-day operational management and efficient delivery of delegated services as directed by Operational Managers for Acute and ED.
• Ensure services meet performance and financial objectives, working closely with Operational Managers.
• Lead specific service improvements and cost–saving projects within the Division as directed.
• Deputise for senior management as required.
• Support operational managers in developing service development plans aligned with national and local priorities.
• Participate in improvement initiatives and facilitate transformation across Acute and Emergency Medicine.
• Monitor and manage performance within the service/division, including RTT reports, waiting lists, discharge summaries, diagnostics, and other key metrics.
• Communicate clearly with staff, chair meetings, and present performance data.
• Manage administration and support staff, including Rota coordinators, recruitment and retention.
• Support business planning and management, analyse data, and plan activities aligned with directorate strategy.
• Regularly review and monitor delegated budgets, investigate variances, and manage agency spend.
• Document and justify changes to establishment and replacement of positions.

Qualifications and Knowledge

• Educated to Masters level or equivalent qualification / equivalent level of experience in Operational Management.
• Awareness and understanding of national policy concerning patient care and developments within the NHS including current developments concerning national plans.
• IT and computer literacy.
• Keeps abreast of national and local developments in health and social care and local data e.g. survey data on quality outcomes.
• Experience of extensive staff management.
• Evidence of continuous professional development.

Experience

• Experience in an operational / patient care management post within an NHS acute setting.
• Evidence of innovation and achievement in management practice.
• Evidence of successful operational leadership and effective involvement in change management.
• Evidence of successful involvement in production of clear business cases.

Skills

• Excellent organisational skills.
• Excellent communication skills, negotiation, influencing and persuasion skills.
• Highly motivated and able to work autonomously using own initiative.
• Professional attitude, approachable and enthusiastic.
• Ability to work under pressure and effectively respond to frequently changing demands.
• Assertiveness and diplomacy, when dealing with difficult situations.
• Attention to detail, must be able to concentrate in situations where frequent interruptions are likely.
• Able to deal with unexpected situations.
• Excellent problem-solving skills.
• Good keyboard skills and advanced use of IT packages and manipulating data.

Personal and People Development

• Self‑confident and uses this to lead, involve and challenge others as appropriate.
• Makes sustained effort in making a difference to how services are planned and delivered, overcoming obstacles and setbacks.
• Displays a strong motivation and commitment to success.
• Ensures personal, professional behaviour and integrity always.
• Delegates appropriately, setting clear and achievable targets and monitoring against required outcomes.
• Develops constructive relationships and networks within the organisation and outside.
• Ensures that the success of individuals and teams is recognised and valued.
• Able to use a range of management styles as appropriate.

Team Building and Collaborative Relationships

• Promotes the building of effective teams and collaboration between teams.
• Builds and maintains sound relationships within teams and with colleagues in other areas including corporate departments.
• Supports teams to continually review services and seek improvements.

Communication

• Ability to communicate effectively with all staff groups.
• Excellent communication and influencing skills.
• Ability to work effectively with challenging people/situations.
• Ability to negotiate and persuade.

Specific Requirements

• Able to perform the duties of the post with reasonable aids and adaptions.
• Service and Project Management.
• Service and Quality Improvement.
• Equality and Diversity.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust

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