MAIN PURPOSE/OBJECTIVES OF ROLE:
To process day-to-day sales orders of and manage deliveries between the suppliers and customers. The role is also to support the Sales Execs in the day-to-day quotation of sales opportunities.
KEY DUTIES/RESPONSIBILITIES:
Order Management
- Sales Order entry, product and cost validation, supplier order generation.
- Creating and maintaining the Live Quoting Schedule.
- Sales order management of suppliers and deliveries from order entry to invoice and payment in-line with procedures.
- Ensure accuracy of all of the above and ensure it is undertaken in a timely manner.
- Assisting Customer Service team members with other orders in cases of sickness and holidays
- Resolving supplier invoice queries to ensure quick payment
- Filing Delivery notes, sales orders, purchase orders and acknowledgements on the system.
- Invoicing completed orders.
Support Functions
- Assisting the Sales Team with quotations and supporting images
- Comparison to Budget and/or target pricing and ensuring that all non-compliance issues are drawn to the attention of the Sales Exec.
- To take part in team training sessions in local or London office (once a month).
Internal Sales
- Following up enquiries and liaising directly with new prospects and clients to discuss their needs and provide quotation against this.
- Working with the design department to produce schedules against proposed layouts.
- Supporting sales team with smaller quotations as required.
- Keeping supplier and project folders up to date and in order.
Customer Service
- Answer the telephone and transfer the call to the correct person.
- Liaise with customers to resolve queries.
- Respond to customer enquiries.
Non Conformity (NC) Management
- Raise, manage and close all NC’s relating to your orders.
- Help the company to aim for only 30 open NCR’s at any one time
- Responsible for all NC’s as they will be taken off the profit and will be costed to the job.
- Ensure that all NC’s raised have a resolution date confirmed within 2 weeks.
OTHER DUTIES/RESPONSIBILITIES:
Maintain safe working practices whilst undertaking your duties at all times.
Undertake any other reasonable tasks as directed by management.
Work flexibly and be receptive and adaptable to a changing environment within a fast expanding Company.
Personal Attributes:
- Commitment and ability to actively support the broader growth aims and philosophy of the Company.
- Team player with good communication.
- Flexible, willingness to complete tasks to deadlines and occasional late working if required.
- Commercially aware
- An interest in the sector in which your employer operates, coupled with a willingness to keep up to date with industry trends, regulations and legislation
- Creative and innovative thinking and problem-solving skills.
- Positive and calm manner with a can-do attitude with ability to work well under pressure.
This list is not an exhaustive list of duties and you may be liable to undertake such duties as may be reasonably required of you that are within your capability. This job description will be reviewed on a regular basis and subsequently revised and updated from time to time.
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