Box Office and Front of House Coordinators
Deadline: 04 May 2026 at 17:00
We are looking for temporary Box Office & FOH Coordinators to manage box office and front of house operations for our concerts at various venues across the run of the festival.
We are seeking a dynamic and confident communicator with excellent customer service skills, who can organise large groups of people and is comfortable scanning and selling tickets using our box office system, Red61.
Duties and Responsibilities
- Welcoming audiences to the venue and managing customer journey while delivering excellent customer service.
- Operating our on-site box office system.
- Supporting the Venue Manager to coordinate the smooth running of each event, ensuring concerts start on time and the audience experience is a positive one.
- Managing the venue print materials and wayfinding signage, ensuring the front of house areas and auditorium are clear and tidy, and always adhering to Health & Safety guidelines.
- Dealing with any ticketing queries and communicating any issues to the centralised box office team.
- Maintaining the box office equipment, ensuring there is sufficient change for floats, and that scanners and credit card machines are charged and working correctly.
- Liaising with our volunteers to create the best experience for both audiences and artists, including coordinating artist merchandising.
- Keeping an accurate records of sales and communicating daily with the Marketing Manager on sales and guest tickets.
- When on the late evening shift, assisting the Venue Manager with closing the venue safely and securely.
Essential Skills
- Experience of working in a box office or front of house role.
- Highly organised with strong and proven administrative skills.
- Excellent communication skills and strong attention to detail.
- Excellent numeracy skills.
Employment Dates: 16-26 July
Hours: A variety of afternoon and evening shifts. Shifts will be a minimum of 4 hours, with approximately 40 hours worked across the ten days of the festival. We are also happy to hear from candidates who cannot commit to the full 40 hours.
Location: Venues across Edinburgh.
Payment: £14 per hour.
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