Customer Support Executive

About Us

Our mission is to help people navigate relationship change with kindness, clarity and practical support. From moving in together to getting married, separating, co-parenting or blending families, amicable helps thousands of couples have better conversations and make clearer decisions.

Our digital, human approach combines technology with expert support to make things simpler, fairer and more accessible. We help people focus on what matters most, while reducing the cost and stress of navigating relationship change.

Amicable is growing quickly as demand increases and the way people approach relationships continues to evolve.

Our values bring our purpose to life and make what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering.

We are proud to be part of the Octopus Group.

About the Role

As we enter our next phase of growth, we’re looking for a Customer Support Executive to help take two recently launched products to the next level: amicable space, our subscription service for navigating relationships and separation, and a co-parenting app, built to simplify parenting after separation.

In this role you’ll support users across our products while also contributing to operations behind the scenes, playing an important role in how customers experience amicable day‑to‑day. This is a hands‑on role for someone who enjoys solving problems, learning quickly and helping customers.

You’ll troubleshoot issues confidently, provide quick solutions, and work closely with our product and tech teams to expedite more complex challenges. You’ll also help bring our weekly webinars to life by coordinating sessions and ensuring they run smoothly. Beyond direct customer support, you’ll contribute to building and nurturing our growing community, encouraging positive engagement, and helping create a safe, welcoming space for all users.

You’ll get hands‑on with new features, test updates, and share insights that help shape the future of our services. This role is ideal for someone with customer service experience or for anyone looking to develop their skills in this area.

Key Responsibilities

• Provide empathetic and swift support to day‑to‑day queries of amicable customers using our co‑parenting app and amicable space
• Troubleshoot customer issues to provide quick workarounds or elevate to the product and tech team when required
• Assist with the coordination and running of weekly webinars
• Help build, support, and moderate our community
• Assist with product testing and feedback loops to the team to continue to grow and improve the products

About You

• Previous experience in customer support, operations, or a similar role
• Clear and concise written and verbal communication skills and a customer‑first mindset
• Ability to learn new tools and platforms quickly
• Organised, reliable, and detail‑oriented
• Proactive and willing to take ownership of tasks
• Curious mindset, likes to understand how and why things work
• Experience suggesting improvements and thinking outside the box
• Experience working in a fast‑paced, growing environment would be desirable

What We Offer

• Joining a mission‑driven, high‑growth company where impact, innovation, and collaboration are at the heart of everything we do
• Private Health Insurance
• Group Life Assurance
• Employee Assistance Programme
• 28 days holiday plus bank holidays per annum
• Electric Vehicle Scheme
• Cycle to Work Scheme
• Share Incentive Plan

We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.

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