Operations Service Analyst / £400 p/d Inside IR35 / Hybrid / London / 8 Month Contract
We are seeking a highly motivated Operations Service Analyst to join a dynamic digital media organisation, supporting the stability and day-to-day operations of critical business applications within a fast-paced enterprise environment. This role focuses on ensuring smooth business-as-usual (BAU) operations across sales and service platforms, including managing integrations, supporting production systems, and driving operational excellence. You will play a key role in coordinating support teams, resolving incidents, and maintaining system performance across a complex technology landscape.
Operational Support & Stability
- Oversee BAU activities across business-critical applications and integrations
- Manage incidents, service requests, and change activities in line with SLAs
- Monitor system performance and ensure optimal functionality
- Lead root cause analysis and continuous improvement initiatives
- Support smaller applications end-to-end, including maintenance and troubleshooting
Coordination & Governance
- Act as a central point of contact between business, technical teams, and vendors
- Support release planning, change reviews, and deployment activities
- Maintain operational documentation including SOPs and runbooks
- Contribute to reporting, dashboards, and compliance activities
Technical Environment
- Custom-built applications using .NET technologies
- Cloud-hosted environments (AWS)
- Integration services and APIs
- ITSM tools (e.g., ServiceNow, Jira)
This is an exciting opportunity to join a fast-growing digital media company and play a key role in supporting critical applications and driving operational excellence across a dynamic technology environment.
#J-18808-Ljbffr”, “datePosted”: “2026-04-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Morson Edge (Technology)”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__407231675__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Operations Service Analyst / £400 p/d Inside IR35 / Hybrid / London / 8 Month Contract
We are seeking a highly motivated Operations Service Analyst to join a dynamic digital media organisation, supporting the stability and day-to-day operations of critical business applications within a fast-paced enterprise environment. This role focuses on ensuring smooth business-as-usual (BAU) operations across sales and service platforms, including managing integrations, supporting production systems, and driving operational excellence. You will play a key role in coordinating support teams, resolving incidents, and maintaining system performance across a complex technology landscape.
Operational Support & Stability
- Oversee BAU activities across business-critical applications and integrations
- Manage incidents, service requests, and change activities in line with SLAs
- Monitor system performance and ensure optimal functionality
- Lead root cause analysis and continuous improvement initiatives
- Support smaller applications end-to-end, including maintenance and troubleshooting
Coordination & Governance
- Act as a central point of contact between business, technical teams, and vendors
- Support release planning, change reviews, and deployment activities
- Maintain operational documentation including SOPs and runbooks
- Contribute to reporting, dashboards, and compliance activities
Technical Environment
- Custom-built applications using .NET technologies
- Cloud-hosted environments (AWS)
- Integration services and APIs
- ITSM tools (e.g., ServiceNow, Jira)
This is an exciting opportunity to join a fast-growing digital media company and play a key role in supporting critical applications and driving operational excellence across a dynamic technology environment.
#J-18808-Ljbffr…