Customer Service Executive

Traveleyes is seeking a Customer Service and Operations Executive to join our friendly and supportive team. This is an excellent opportunity for a confident communicator who enjoys delivering high-quality customer experiences and contributing to a purpose‑led organisation.

The successful candidate will be comfortable speaking with customers by phone and email, be highly organised and able to manage multiple priorities with accuracy and professionalism.

Key Responsibilities

This role will include, but is not limited to:

• Responding to customer enquiries via phone, email, and post
• Managing and updating the booking system
• Processing and managing supplier payments
• Promoting holidays where appropriate
• Supporting month‑end reporting
• Providing general administrative and office support

Skills and experience required

• Excellent written and verbal communication skills with a warm, professional manner
• Confidence in discussing products with customers
• Close attention to detail and accuracy
• Ability to multitask and work effectively under pressure
• Significant office‑based experience

About Us

Traveleyes (traveleyes‑international.com) is an award‑winning international group holiday company which enables blind and vision‑impaired people to travel the world. Sighted travellers join our holidays too, receiving a generous discount in return for guiding and describing the sights.

As the world’s first commercial tour operator of its kind, we have been leaders in our field since 2004. Our holidays range from wildlife experiences in Africa and tandem cycling across Europe, to salsa dancing in Cuba and rafting in Costa Rica. Every trip is designed to be inclusive, enriching, and memorable.

What We Offer:

• 30 days annual leave plus bank holidays
• Exclusive holiday discounts for you, your friends and family

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