Role Purpose
To work alongside the Store Manager in order to achieve common business goals and to manage, motivate, lead and inspire your team to increase revenue and maximise profit. You will take responsibility for growing and developing the retail business.
Responsibilities
- Sales
- Maximise sales through effective management of your store team
- Drive KPI’s including footfall, conversion and AOV
- Adjust use of floor space to maximise sales potential
- Set and agree sales budgets with your line manager and perform regular reforecasts of said budgets
- Customer
- Ensure that your store provides the highest level of customer service
- Develop skill gaps across team to ensure high mystery shopper results
- Deliver first‑class visual merchandising in your store and consistently do so
- Maintain the highest standards of presentation at all times
- Costs
- Regularly monitor and review all store‑related costs
- Minimise all areas of loss to maximise profitability
- Manage payroll within budgets set
- Put strict procedures in place to minimise stock loss for the business
- Security
- Ensure all company policies relating to cash handling are adhered to
- Conduct four full audits per year
- Responsible for all aspects of security within your store, including subcontracted security guards
- Monitor all till activity in your store and carry out regular security checks on all members of staff to minimise stock loss
- Operations
- Work with key head office functions to ensure appropriate replenishment to your store, particularly during peak trading periods and around match days
- Work with the warehouse teams to ensure effective delivery schedules
- Provide best practice to ensure stockrooms are managed efficiently
- Marketing
- Work with the marketing team to ensure effective execution of product launches, events, POS and all other associated marketing activity
Knowledge & Experience
- Successful track record of retail management with proven achievement of targets, maximising sales and growth
- Experience of working in a fast‑paced, high‑pressure environment
- Ability to build strong relationships both internally and with external partners
- Experience of effective allocation of resources
- Ability to manage with autonomy
- Experience of effective people management, development and succession planning
- Evidence of great merchandising skills
- Interests in football is desirable
Equal Opportunity
We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.
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