Taymouth Castle Golf and Sport Club Security Operations Officers are part of a highly professional team of safety and security providers who are encouraged to contribute their knowledge, and skill sets for the benefit of the community and the department.
Our Security Operations Officers provide support across all Club locations in Security, Fire, Life Safety, Alarm Monitoring, Video Monitoring, Incident Management, Investigation Support. Dispatching of safety and security resources as required.
Operating in a comparable way to that of a control room operator this department will grow as the Club facilities are extended and opened and our unique membership builds. All our Security Operations Officers must hold a valid SIA CCTV License.
Key Responsibilities
- Dispatching and coordinating response to incidents that occur on club premises or at club events, using appropriate communication methods.
- Responding to medical emergencies, burglar, intruder, fire, or duress alarms.
- Consulting with law enforcement, fire, or other public safety organisations related to emergencies at or near company property.
- Documenting, assessing, and escalating instances of threats in the workplace; developing concise, fact‑based incident reports for distribution to various Club Security Management.
- Reporting out of the ordinary or abnormal conditions to the company’s security personnel, management, employees, and operations team.
- Partnering with Club Management, Facilities & Construction, Network Operations, Maintenance and Medical teams during business‑impacting incidents or events.
- Receiving, evaluating and disseminating incoming information and reports from company security personnel, security officers in the field, employees, suppliers, reporting parties, and local agencies via Radio, Phone and Email.
- Assisting in the coordination of service requests requiring after‑hours access to Club Properties.
Key Qualifications
- Proven experience with the equivalent of three years full‑time in a security function, preferably in an operations or control room centre setting.
- Valid SIA CCTV License and a valid UK driving licence.
- Proficiency in the use of Alarm Monitoring, Access Control, Video Management, and Crisis Communication technology.
- Experience using Smart PTT, Genetec, or other enterprise VMS/SMS/Communications platforms highly preferred; training can be given.
- Computer proficiency with Microsoft Office suite of products.
- Ability to coordinate and manage multiple tasks with limited supervision while providing excellent customer service in a high call volume setting; effective communication at all levels of the organisation.
- Capability to work in a fast‑paced business reflecting a luxury club environment; ability to build rapport and relationships with teams and people; remain calm, patient, and composed while juggling priorities.
- Commitment to a flexible scheduling environment (Rotation of six days on six days off; varying shift patterns, nights, weekends, and public holidays).
Benefits and Perks
- Competitive Salary Accredited Living Wage Employer.
- Uniform Provided.
- Meal on duty (free of charge).
- Use of on‑site staff gym.
- Access to staff activities.
- Various benefits including discounted local accommodation for friends and family to visit.
- All team members are protected by Wellbeing Plus: Hospitality Action’s Employee Assistance Programme, which provides easy access to a wide variety of services and helps support a range of personal or work‑related issues.
- Work‑Family Culture.
- You will be eligible to reside in subsidised project staff accommodation only when working your shift rotation. This is treated as a taxable employee benefit, the value of which is reported to the HMRC at the end of each tax year. You will be liable for the applicable personal tax on this benefit. Living in the accommodation will be subject to your adherence to the relevant House Rules.
This role does not qualify for sponsorship under the Skilled Worker visa requirements and eligibility criteria. Only applicants with the right to work in mainland UK can be considered. We cannot consider applicants who require sponsorship.
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