About Us
Neighborly (yes, without the “u”) began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector.
Baseline Information
- JOB TITLE: Compliance Manager
- JOB TYPE: Permanent
- LOCATION: Brackley, Northamptonshire
- TYPE: Office & Field Based
- HOURS: 40 hours per week
- REPORTING TO: Managing Director
Our Brands
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
Brand Info
Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.
Purpose Of The Role
The Compliance Manager is responsible for developing, implementing, and overseeing the organisation’s compliance framework to ensure all operations meet applicable legal, regulatory, and industry standards. This role safeguards the business and guides the franchise network by proactively managing risks, promoting a strong compliance culture, and ensuring robust health and safety practices that protect employees, customers, and stakeholders. Through effective monitoring, guidance, and continuous improvement, the Compliance Manager ensures the organisation and franchise network operates ethically, safely, and in full alignment with statutory and internal requirements.
Key Responsibilities
Policy, Process & Compliance Management
- Lead the development, implementation, and ongoing management of all compliance-related policies and procedures.
- Develop, maintain, and manage compliance frameworks across the business and franchise network to ensure consistent adherence to standards.
- Provide expert guidance and direction on quality, compliance, and Health & Safety requirements.
- Manage external health & safety/accreditation portals.
Audits, Reviews & Quality Assurance
- Lead and manage internal audits and quality reviews across the business and franchise network.
- Analyse inspection and audit outcomes and support the implementation of corrective and preventive actions.
- Assist with any Health, Safety, and environmental audits or compliance activities within Head Office.
Health, Safety & Environmental Management
- Review, update, and maintain risk assessments and method statements (RAMS).
- Provide advice, support, and practical guidance to franchisees on all Health & Safety matters.
- Deliver Health, Safety, and environmental compliance training to associates and franchisees.
- Conduct routine visits to sites and depots, promoting safe working practices and ensuring compliance with policies.
- Liaise with external bodies and regulatory authorities to ensure ongoing compliance with relevant legislation.
Accreditation & Certification
- Support the maintenance and continual improvement of ISO 9001, 14001, and 45001 accreditations.
- Ensure relevant documentation, processes, and procedures meet certification requirements.
Collaboration & Support
- Provide clear compliance and Health & Safety guidance across the network.
- Work collaboratively with cross-functional teams to embed a strong compliance and safety culture, providing guidance and recommendations accordingly.
- Undertake any other reasonable duties aligned with the role’s responsibilities and capabilities.
This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
Essential
EXPERIENCE / SKILLS / KNOWLEDGE
- Proven experience in compliance management, Health & Safety, or quality assurance.
- Strong understanding of relevant legislation, regulatory requirements, and industry standards.
- NEBOSH or ISOH Certification.
- Experience of managing external health & safety/accreditation portals e.g. CHAS, Safe Contractor, Constructionline.
- Experience managing audits, inspections, and certification processes.
- Ability to create, implement, and monitor compliance policies and systems.
- Excellent communication skills, with the ability to influence and support stakeholders at all levels.
- Strong analytical and problem-solving abilities.
- Willingness to travel to sites and depots – anticipated to be 3 days per week or as required.
Desirable
- Experience working within a franchise or multi-site environment.
- Experience with ISO management systems (9001, 14001, 18001/45001).
- Experience of reporting on carbon footprint & metrics
- Diploma in NEBOSH
- Training delivery experience.
- A proven track record in managing Health, Safety and Environmental compliance in a service-related business.
- Calm under pressure with the ability to deal with an ever-changing workload.
- Excellent literacy and numeracy skills with strong communication.
- Experience of Microsoft packages.
Personal Attributes
- Highly organised and detail oriented.
- Proactive and solutions focused.
- Confident, approachable, and supportive.
- Strong ethical standards and commitment to continuous improvement.
- Able to work independently and collaboratively.
Inclusivity Statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
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