Housing Complaints Officer

Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council’s Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

• Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports.
• Ensure all complaints are managed in line with policy, escalating where necessary.
• Act as the first point of contact for customer information, coordinating responses across teams.
• Liaise with tenants regarding works programmes and investment plans.
• Attend customer meetings, inductions, open days, and engagement events.
• Gather and analyse tenant satisfaction data, identifying trends and areas for improvement.
• Support the Project Manager with reports and action plans to enhance service performance.
• Record and promote positive customer feedback to support service improvement.

Requirements

• Strong communication and interpersonal skills.
• Experience handling complaints, customer enquiries, or tenant liaison.
• Full UK Drivers Licence.

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