Join the UK’s Premier Parcel & Post Delivery Company
At Evri Premium, we’re shaping the future of parcel delivery and fulfilment. As part of the Evri Group and following the merger with DHL eCommerce UK, Evri Premium delivers tailored, high‑value, and time‑critical fulfilment and delivery solutions for some of the UK’s most recognisable brands.
We’re now looking for an experienced Business Development Manager (Fulfilment) to play a pivotal role in managing and growing a high‑profile portfolio of corporate and high‑growth SME clients
What You’ll Do
As a Business Development Manager within our Fulfilment operation, you’ll take full ownership of your client portfolio. You’ll be accountable for commercial performance, service delivery, and long‑term client growth, acting as a trusted partner to senior stakeholders. You’ll work closely with internal teams across Sales, Operations, and Finance to ensure excellent service outcomes while identifying opportunities to enhance margin and performance
Key Responsibilities
- Manage, retain, and grow a portfolio of high‑profile corporate accounts alongside high‑growth SME clients
- Own the end‑to‑end client relationship, including commercial and contract negotiations, rate reviews, and service performance
- Lead and support onboarding of new fulfilment clients in partnership with the new business sales team
- Identify and action opportunities to improve service delivery, enhance margins, and grow volumes
- Drive up‑sell and cross‑sell of Evri’s fulfilment and delivery products
- Own client MBRs and QBRs, delivering insights, performance analysis, and improvement plans
- Maintain responsibility for cash flow, debt management, and income across your portfolio
- Work collaboratively with Operational Management to design and implement service recovery and improvement programmes
- Analyse data and performance trends to implement change across both Evri and customer operations
- Build and maintain strong, credible relationships with senior internal and external stakeholders
What We Can Offer You
We’re proud to offer a workplace where everyone can thrive, supported by a comprehensive benefits package including:
- At least 33 days annual leave (including Bank Holidays)
- Great career progression opportunities across the Evri Group
- Flexible, inclusive benefits including shopping vouchers, insurance, and healthcare
- Free digital GP service for you and your family
- Cycle to Work scheme
- 50% discount on sending parcels through EVRi
- Employee Assistance Programme with free, confidential counselling
- A supportive culture where people are encouraged, developed, and valued
What We’re Looking For
To succeed in this role, you’ll bring a strong commercial mindset, excellent stakeholder management skills, and proven experience in senior account or business development roles.
You’ll ideally have:
- A full UK driving licence (this agile role requires regular travel, sometimes outside standard hours)
- 3+ years’ experience in senior key account management, such as Senior Account Manager, SBDM, or Account Director
- Experience within the e‑commerce fulfilment, parcel, or postal sectors, with understanding of wider EU and ROW fulfilment processes
- Strong negotiation and influencing skills, including high‑value contract discussions with senior procurement professionals
- A proven ability to build and maintain relationships at all levels within complex, matrix organisations
- Strong analytical skills, with confidence working with large data sets and turning insight into action
- The ability to identify root causes behind performance issues and implement sustainable, long‑term solutions
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