Service Delivery Co‑Ordinator - Property
Location: Warrington, WA3 6ZH
Salary: £28,500 per annum, plus excellent benefits
Schedule: Monday – Friday / 37.5 hours per week – site based
What you’ll do
- Build effective working relationships with internal and external stakeholders across the AASC contract to support high-quality service delivery.
- Support the contract in maintaining the performance and compliance of the property portfolio.
- Work collaboratively with colleagues to ensure tasks are completed efficiently and within agreed timescales.
- Carry out administrative duties to support the wider Property Directorate and Service Delivery teams.
- Take ownership of specific service areas when required, supporting continuity during high workload or absence.
Qualifications
- Strong customer service skills and the ability to communicate clearly and professionally.
- Experience working in an administrative or coordination role within a fast-paced environment.
- Good organisational and time‑management skills, with the ability to prioritise tasks effectively.
- Attention to detail and the ability to maintain accurate records.
- Competent working with Excel.
- Confidence working independently as well as collaboratively within a team.
- A proactive, calm and supportive approach, even when under pressure.
Vetting and Checks
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across about 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.
We are an equal‑opportunity employer that encourages applications from a diverse candidate pool. We are proud Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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