Operations and Admin Support Manager

Operations and Admin Support Manager

Location: London, Birmingham, Leeds

Salary: £35k

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Responsibilities

• Oversee day-to-day administrative functions to support smooth business operations
• Coordinate operational activities across multiple catering sites, ensuring consistency and efficiency
• Act as a central point of contact between clients, site teams, and senior management
• Support onboarding, training coordination, and compliance documentation for staff
• Maintain accurate records, reports, and internal systems (e.g. invoicing, stock tracking, and performance data)
• Diary management support
• Assist in implementing operational processes and continuous improvement initiatives
• Monitor service delivery standards and support site teams in resolving issues promptly
• Provide general support to senior leadership, including reporting, analysis, and project coordination

Qualifications

• Proven experience in an administrative and/or operations support role, ideally within catering, hospitality, or a fast‑paced service environment
• Highly organised with strong attention to detail and the ability to prioritise effectively
• Confident communicator with the ability to build relationships across teams and with clients
• Strong IT skills, including Microsoft Office (Excel, Word, Outlook)
• A proactive, problem‑solving mindset with the ability to work independently
• Experience with scheduling, compliance, or multi‑site operations is highly desirable

EEO Statement

BaxterStorey is proud to be an inclusive employer and welcomes applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society.

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