Medico-Legal Quality Assurance Specialist

To undertake quality assurance of medico-legal quantum and liability reports & related documents associated with the expert witness claim cycle.

WHAT YOU WILL BE DOING

• To proof read highly complex reports and provide feedback to the Associates to ensure Quality and robustness of the final product.
• To offer professional guidance to Associate Expert Witnesses with regards to their instructions and the legal process associated.
• To ensure all QA processes effectively support the delivery of services to the Company’s clients and customers.
• To work with and to assist Associate Expert Witnesses to meet Deadlines and Service Level Agreements.
• To provide clinical and/or legal-focused support to Associate Expert Witness and other stakeholders as required.
• To provide support and input into weekly case clinics with the Associate Expert Witnesses, as identified by Head of Expert Witness.
• To provide support to Bush & Co Reports Team, as identified by Head of Business Operations.

There will be an expectation to travel into the Daventry office on occasion; frequency dependent on home location.

SKILLS AND EXPERIENCE REQUIRED

• Background in Civil Law. Preferably within the Clinical Negligence and/or Personal Injury sector.
• Or a background in healthcare. Preferably with some experience of care package provision and individuals with long term health needs.
• Ability to understand and calculate costs associated with care/therapy provision as recommended within Associate Expert Witness reports.
• Strong attention to detail and ability to focus.
• Ability to handle high volume of work and react to frequently changing time scales.
• Ability to identify the medico-legal aspects of the claim-cycle.
• Ability to work alongside and with other departments to meet customer needs.
• IT skills – Outlook, Word, Excel.
• Organisational skills.
• Leadership skills.

PERSONAL ATTRIBUTES

• Rigorous, evidence-based professional, keen attention to detail.
• Hardworking.
• Driven to deliver outstanding customer service.
• Approachable, supportive & helpful.
• Unified working across internal departments to deliver the service; curious to find new ways to support stakeholders.
• Passionate to keep our injured clients at the centre of everything we do.
• Knowledgeable.
• Confident communicator orally & in writing.
• Integrity.
• Resilient.

REF-227 881

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