We are looking for a “proper” change practitioner. Someone who understands that successful change is about people, not just processes or go-live dates.
You will lead on the people side of major change programmes, ensuring new ways of working are not just delivered, but truly embedded and sustained.
This is not a role for a Project Manager or a Digital Transformation specialist. We also aren t looking for an HR Generalist who does change management as part of a wider remit, sorry.
This brand new role needs a dedicated change expert who focuses on readiness, adoption, and long-term behaviour change.
You’ll be joining a public-serving organisation, with offices all over the UK. It’s a hybrid role, with 2-3 days per week in your local office, which if you’re reading this is probably Peterborough, Cambridgeshire.
And part of an amazing, talented, well-established People, Culture & Development team, who are supportive, collaborative, down to earth in their approach and generally just a wonderful bunch of humans.
Salary £65,000 plus excellent benefits package that includes generous holiday allowance of 28 days (plus bank holidays), health and wellbeing services, good pension and more!
There are 5 major projects on the horizon this year alone for the organisation, some systems and some service related (including a significant CRM/Salesforce implementation).
Your challenge is to:
- Bridge the Gap: Balance the need to modernise with a human-centered approach that doesn’t leave people behind.
- Value the Experts: Engage long-serving colleagues, valuing their deep knowledge while gently shifting mindsets toward new practices.
- Educate the Room: Act as an ambassador for change management, helping the organisation realise it is a critical strategic pillar, not just a “training course”.
- Anticipate Impacts: Use your tenacity to surface the hidden impacts that process changes have on culture and service levels.
Who you are:
- Pragmatic Practitioner: You have a deep understanding of change theory (ideally PROSCI or ADKAR) but you know how to apply it practically with different audiences.
- Resilient & Patient: You understand that resistance is a natural part of the journey and you have the “soft power” to navigate it with empathy and insight.
- Experience-Led: You have led major change in complex environments and ideally have experience supporting CRM implementations (ideally Salesforce!)
- Impact-Focused: You don’t just care about the “what” but you care about whether customers and colleagues can genuinely feel the difference.
#J-18808-Ljbffr…