Are you motivated by ensuring every adult learner receives a high-quality experience that leads to positive outcomes?
We are looking for an enthusiastic and skilled Quality Assurance and Improvement Officer, with a proven track record in teaching and/or quality assurance within the post-16 / post-19 adult learning sector to join our service and help drive high standards across our programmes.
Salary: £39,862 – 42,839 per annum
Contract Type: Permanent
Working Pattern: 37 hours per week, full time
Location: Chichester or Horsham
About the job
The Adult Learning Service provides learning opportunities to help our residents build the skills and confidence that shapes their future success. We do this through a ‘mixed economy’ delivery model, taking responsibility for the development and direct delivery of a range of key curriculum areas where beneficial to do so, whilst commissioning external partners with the specialist knowledge and expertise to deliver other programmes on our behalf.
As the Quality Assurance and Improvement Officer, you will play a key role in ensuring consistently high-quality teaching, learning and assessment across our Adult Learning Service and commissioned partner provision including Adult Skills and Skills Bootcamp programmes. You will be responsible for undertaking a range of quality assurance activities, driving quality improvement actions, including the identification, sharing and implementation of best practice and delivering quality improvement interventions, support and training, to strengthen curriculum, pedagogy and learner outcomes.
Your work will directly support our aim to deliver a high‑performing, inclusive service that helps adults across West Sussex thrive in both work and life. You will have a central role in maintaining high‑quality provision, preparing the service for internal and external scrutiny (including Ofsted), and ensuring all programmes lead to positive outcomes for adult learners.
Required Qualifications and Skills
- Relevant teaching qualification – minimum of level 5.
- Ability to critically evaluate provision and use data-driven insights to inform decision‑making, influence programme design, and contribute to continuous service transformation.
- Ability to demonstrate high-level of autonomy, professionalism, and resilience in managing quality assurance across multiple providers, ensuring consistently high standards of delivery.
- Excellent communication and interpersonal skills with the ability to create effective working relationships, influence the actions of others, and communicate information which may be complex and contentious, as well as coach, challenge and support staff constructively.
- Ability to lead on quality assurance and improvement activities within an agreed framework, including delivering training and CPD sessions to partners and staff.
- Ability to write sound and robust reports based on evidence, which are both viable and practicable and meet the needs and requirements of the programme.
- Ability to anticipate problems, plan solutions and make sound pragmatic problem‑solving decisions which will have a significant impact for a unit or the organisation, particularly in relation to capacity, capability, flexibility and engagement.
You should have
- Experience of teaching and quality assurance in adult education.
- A sound understanding of curriculum development and learner progression.
- Proven ability to work across complex, multi-provider programmes.
- Excellent communication skills and a collaborative, solutions-focused approach.
We also welcome experience of partnership working, local authority/public funded initiatives, and leading on the delivery of teaching and learning.
Rewards and Benefits
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work‑life balance, and are rewarded for the work they do.
Further information
Reference number for this role: CPP01323.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
This post is subject to three years referencing, and an occupational health check.
Equity, inclusion, and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
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