Duty Manager – Croydon

About The Role

We are looking to recruit a Duty Manager for our store in Croydon. At this very exciting time of business growth, come and join us on our journey.

Salary: £32,000+ depending on experience

Responsibilities

Sales

• Deliver, maximise and exceed sales targets in store
• Maintain availability of all products on the Shop Floor
• Ensure the team’s familiarity with all products in all departments
• Make sure all customer purchases are carried out in accordance with Company guidelines

Customer Service

• Ensure that all customer queries are dealt with promptly and effectively
• Achieve and maintain company standards on housekeeping, floor presentation and space planning
• Participate in weekly stock takes – identify and report abnormal counts to the Store Manager

Staffing/Operations

• Ensure staffing levels match the business needs or events in-store
• Prepare, monitor and action daily task board
• Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
• Assist Store Manager with all staffing issues, i.e. training and performance reviews
• Cash handling/Security/daily spot checks on all tills
• Ensure that company cash/stock handling procedures are adhered to at all times
• Responsible for the opening and closing of the Store

The Ideal Candidate

• Have a proven track record as a Retail Manager in a fast‑paced retail environment
• Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
• Be target driven and customer service orientated
• Be highly motivated and ambitious
• Be a self‑starter with a can‑do attitude
• Excellent Microsoft Office skills

Benefits

• An attractive competitive salary and bonus package
• A benefits package inclusive of:
  • 4 weeks annual leave rising according to length of service
  • Defined Contribution Pension Scheme
  • Life Assurance Cover
  • Employee Assistance Programme
  • In‑store discount
  • Company Maternity and Paternity Payments
  • Special Life‑Event Gifts
  • Length of Service Awards

Smyths Toys is an Equal Opportunities Employer

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