Senior Complaints Leader: Customer Experience & Risk

A leading financial services firm in Birmingham is looking for a Complaints Manager to lead customer support and manage complex complaints. The role requires at least 5 years of customer service experience, with a focus on complaints management. The ideal candidate will have excellent communication skills, a strong customer focus, and the ability to drive operational improvements. The position offers opportunities for professional development in a dynamic work environment. #J-18808-Ljbffr