About Us
Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associated brand products and solutions to address the needs of a broad range of customers and industries.
Position Snapshot
JobReq ID: 55051
Type of work: Hybrid
Type of contract: Open-ended/permanent
Full/Part Time: Full time
Location: GB-GB03, GB
About the Role
The In Market EBS Specialist will be responsible for supporting sales operations and ensuring compliance with service level agreements (SLAs). This role focuses on maintaining close contact with customers, handling legal and contractual documentation, and overseeing administrative processes related to fleet solutions. The specialist will ensure accuracy, timeliness, and quality in all customer-facing and internal activities.
Key Responsibilities
- Support other region specialists and resource planning to support daily operations and monthly reporting cycles.
- Conduct regular regional performance reviews and training sessions to foster development and engagement.
- Act as escalation point for complex customer issues not solved by COE or SSC and ensure timely resolution.
- Draft, review, and finalize contract details, including commercial and financial clauses.
- Coordinate internal and customer signatures using digital tools.
- Ensure compliance with local legal requirements and company policies.
- Implement new tools and training to dealers and salesforce on Bridgestone processes.
- Collect all necessary documentation for new customers activation.
- Agree on volume and corridor pricing with relevant internal stakeholders.
- Prepare initial technical and commercial proposals for fleet customers.
- Approve final calculations before system entry.
- Ensure Fleet Contract Master Data in Fleetbridge is always updated and accurate.
- Oversee Fleet Worksheet management and ensure data accuracy.
- Support necessary documentation and process for PPK billing and damaged tire claims.
- Launch and monitor BIIP entries and reporting for approval.
- Prepare and calculate volume and margin by fleet.
- Consolidate query reporting and ensure proper approval workflows.
- Monitor KPIs related to fleet business, open worksheets accrual, service providers delay, etc.
Qualifications & Skills
Required:
- Bachelor’s degree in business, economics, or related field.
- 3–5 years of experience in customer service, sales administration, or team leadership.
- Knowledge of CRM/ticketing systems (e.g., Freshdesk, Salesforce).
- Proven ability to lead stakeholders and manage change.
- Experience in Fleet management systems.
Preferred:
- Knowledge of SAP, Fleetbridge.
- Familiarity with EMEA-specific pricing workflows.
- Analytical mindset with ability to interpret data and drive decisions.
- Good knowledge of TBR business.
Systems & Tools
- Fleetbridge
- SAP S4/Hana
- PowerBI
- Salesforce
Language Requirements
Minimum Required (B2 Level or Higher):
- English
- Local language(s).
Optional:
- Spanish
- Italian
- French
- German
- Danish
- Swedish
- Dutch (Deutsch)
- Bulgarian
- Portuguese
What We Offer
At Bridgestone, what really matters is to foster co‑creation opportunities and empower you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”. For that we offer you more than just a competitive payment; we provide:
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long‑term well‑being.
- A diverse and inclusive team.
We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.
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